Lob had 34 outages in the last 2 years totaling 452h 6m of downtime — averaging 1.4 incidents per month.
There were 34 Lob outages since July 17, 2024 totaling 452h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue
The external service is gradually recovering and we're now actively monitoring the recovery
The external service has been resolved and all our systems are operational
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
The issue affecting some export requests has been resolved, and processing has returned to normal.
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
The issue has resolved and API endpoints resolve as expected.
Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters. The root cause has been identified and the issue resolved.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.
We think the impact from the issue is over.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Issue seem to be resolved. We are monitoring.
This incident has been resolved.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Our rendering system is back to being fully operational without any delays. Issue is resolved.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it
All systems are operating normally. Issue is resolved.
We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.
The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.
Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.
We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses.
Our engineering team has observed data delays in our dashboard. Data may be stale or missing. Our engineering team is actively working on a resolution.
This incident has been resolved.
Lob is experiencing elevated API errors. Our engineering team is currently investigating.
Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected.
All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.
We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).
The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.
International address verifications is fully functional as of 11/02/25 05:25 AM PST
We are experiencing an API outage. We've identified the issue and currently working on fixing it, and will provide an update soon.
We've deployed a fix and our monitoring our solution.
The issue has been resolved and all services are fully operational.
On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. If you created a mail piece in that time window, or if the status of that mail piece changed within the Lob system, it may not be accurately reflected in the Lob dashboard. We are currently working to backfill the records in question. In the interim, customers can reference the API logs in the Lob dashboard to confirm that mail pieces were successfully created in the Lob system. Please reach out to Lob support with any further questions.
On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. We completed backfills overnight for all affected customers. If you are still seeing issues or have other concerns, please reach out to Lob support.
We identified an issue beginning Wednesday late evening that may have caused some campaigns to enter an error state. As a result, certain campaigns may have incorrectly reported creative sizes (e.g., assets appearing larger than 20 MB). Our team has identified the root cause and has begun implementing a fix. We are actively working to remediate affected campaigns and restore expected functionality. We will continue to share updates as we make progress.
We have implemented a fix for the issue that caused some items to enter an error state and report incorrect creative sizes. All systems are now functioning as expected. We're continuing to monitor for stability but believe the issue is fully resolved. Thank you for your patience.
This incident has been resolved.
We are currently experiencing issues Exporting mail data. We are investigating the issue and apologize for the inconvenience
The issue causing export requests to experience significant delays or failures has been fixed. Export functionality is now operating normally.
We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.
This incident has been resolved. All services are operational.