Lob incident

Issue with bank account verifications using micro deposits

Notice Resolved View vendor source →

Lob experienced a notice incident on May 20, 2026 affecting API and Dashboard, lasting 9d 3h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:38 PM UTC
Resolved
May 29, 2026, 08:30 PM UTC
Duration
9d 3h
Detected by Pingoru
May 20, 2026, 04:38 PM UTC

Affected components

APIDashboard

Update timeline

  1. investigating May 20, 2026, 04:38 PM UTC

    We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

  2. monitoring May 20, 2026, 06:56 PM UTC

    We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

  3. resolved May 29, 2026, 08:30 PM UTC

    We think the impact from the issue is over.