Lob experienced a notice incident on July 7, 2026, lasting 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 07, 2026, 05:08 PM UTC
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
- resolved Jul 07, 2026, 05:56 PM UTC
The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.