Lob incident

Degraded service

Major Resolved View vendor source →

Lob experienced a major incident on November 18, 2025, lasting 12h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:23 PM UTC
Resolved
Nov 19, 2025, 01:22 AM UTC
Duration
12h 58m
Detected by Pingoru
Nov 18, 2025, 12:23 PM UTC

Update timeline

  1. investigating Nov 18, 2025, 12:23 PM UTC

    Lob is experiencing elevated API errors. Our engineering team is currently investigating.

  2. monitoring Nov 18, 2025, 05:48 PM UTC

    Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected.

  3. resolved Nov 19, 2025, 01:22 AM UTC

    All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.