Lob experienced a major incident on November 2, 2025 affecting API, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Nov 02, 2025, 09:53 AM UTC
We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).
- monitoring Nov 02, 2025, 03:15 PM UTC
The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.
- resolved Nov 02, 2025, 05:14 PM UTC
International address verifications is fully functional as of 11/02/25 05:25 AM PST