Lob incident

International AV service outage

Resolved after 7 hours 21 minutes, affecting API, on November 2, 2025.

resolved Nov 02, 2025, 05:14 PM UTC

International address verifications is fully functional as of 11/02/25 05:25 AM PST

Started
Nov 02, 2025, 09:53 AM UTC
Resolved
Nov 02, 2025, 05:14 PM UTC
Duration
7h 21m
Detected by Pingoru
Nov 02, 2025, 09:53 AM UTC

Affected components

API

Update timeline

  1. identified Nov 02, 2025, 09:53 AM UTC

    We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).

  2. monitoring Nov 02, 2025, 03:15 PM UTC

    The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.

  3. resolved Nov 02, 2025, 05:14 PM UTC

    International address verifications is fully functional as of 11/02/25 05:25 AM PST

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