Lightspeed incident

Hospitality Netherlands - October 10th Settlement delay

Notice Resolved View vendor source →

Lightspeed experienced a notice incident on October 13, 2025 affecting Lightspeed Payments and Lightspeed Payments, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 11:42 AM UTC
Resolved
Oct 13, 2025, 03:27 PM UTC
Duration
3h 44m
Detected by Pingoru
Oct 13, 2025, 11:42 AM UTC

Affected components

Lightspeed PaymentsLightspeed Payments

Update timeline

  1. identified Oct 13, 2025, 11:42 AM UTC

    Hi there, We have detected a payout delay for some users of Lightspeed Payments in the Netherlands using Rabobank as their primary bank. Settlements sent on Friday may be delayed. We have contacted our banking partners to investigate and resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time.

  2. identified Oct 13, 2025, 02:48 PM UTC

    Further investigation has revealed that the delay has been caused by a technical issue with the beneficiary bank, Rabobank. We remain actively engaged with Rabobank to explore all options to expedite payout processing.

  3. resolved Oct 13, 2025, 03:27 PM UTC

    We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed. Impacted Rabobank users will receive their funds as soon as possible.