Lightspeed incident

External issue with Cloudflare

Major Resolved View vendor source →

Lightspeed experienced a major incident on November 18, 2025 affecting Retail POS and Lightspeed eCom (Europe) and 1 more component, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:14 PM UTC
Resolved
Nov 18, 2025, 07:26 PM UTC
Duration
7h 11m
Detected by Pingoru
Nov 18, 2025, 12:14 PM UTC

Affected components

Retail POSLightspeed eCom (Europe)Tee SheetsManagerLightspeed eCom (North America & Australia)MarketplaceBack OfficeRetail APIHouse AccountsBackoffice

Update timeline

  1. investigating Nov 18, 2025, 12:13 PM UTC

    We are observing an external issue with Cloudflare, starting at 12:48 CET on November 18, 2025. Payment processing, Backoffice login, onboarding and other system may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available. Additional progress can also be followed on Cloudflare's status page: https://www.cloudflarestatus.com/

  2. investigating Nov 18, 2025, 12:14 PM UTC

    We are seeing signs of improvement, but a subset of merchants may still experience issues.

  3. investigating Nov 18, 2025, 01:27 PM UTC

    We are still experiencing intermittent issues with our external vendor Cloudflare. Services such as Lightspeed Backoffice logins, onboarding, payments processing & other systems remain impacted.

  4. investigating Nov 18, 2025, 01:32 PM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 18, 2025, 01:34 PM UTC

    We are continuing to investigate this issue.

  6. investigating Nov 18, 2025, 01:34 PM UTC

    We are continuing to investigate this issue.

  7. investigating Nov 18, 2025, 01:42 PM UTC

    We are continuing to investigate this issue.

  8. investigating Nov 18, 2025, 02:19 PM UTC

    We are continuing to investigate this issue.

  9. investigating Nov 18, 2025, 02:36 PM UTC

    We are continuing to investigate this issue.

  10. investigating Nov 18, 2025, 02:52 PM UTC

    We are continuing to investigate this issue.

  11. monitoring Nov 18, 2025, 02:55 PM UTC

    Cloudflare has announced that a fix has been applied. We are seeing signs of recovery from most services, but will continue to monitor.

  12. monitoring Nov 18, 2025, 02:56 PM UTC

    We are continuing to monitor for any further issues.

  13. monitoring Nov 18, 2025, 03:53 PM UTC

    Cloudflare is still working on some issues. Most Lightspeed services appear to be recovered though we are still seeing some impact on a few features.

  14. resolved Nov 18, 2025, 07:26 PM UTC

    This incident has been resolved.