Lightspeed incident

X-Series - Users unable to log in (UK region)

Major Resolved View vendor source →

Lightspeed experienced a major incident on September 24, 2025 affecting Retail POS and Retail POS for iPadOS, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 10:18 AM UTC
Resolved
Sep 24, 2025, 02:59 PM UTC
Duration
4h 41m
Detected by Pingoru
Sep 24, 2025, 10:18 AM UTC

Affected components

Retail POSRetail POS for iPadOS

Update timeline

  1. investigating Sep 24, 2025, 10:18 AM UTC

    Some customers are reporting that they are unable to load the POS. We're currently investigating this.

  2. identified Sep 24, 2025, 12:40 PM UTC

    Retailers in the UK are experiencing login problems due to global issues with ISP providers in the region.

  3. resolved Sep 24, 2025, 02:59 PM UTC

    Retailers in the UK are experiencing login problems due to global issues with ISP providers in the region.