Lightspeed experienced a minor incident on October 1, 2025 affecting Analytics, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics
Update timeline
- identified Oct 01, 2025, 03:22 PM UTC
Some R-series customers are reporting that recent data is not being reflected in Analytics on the regular frequency. Our developers have identified the issue and are working to re-establish regular posting as soon as possible
- monitoring Oct 01, 2025, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 01, 2025, 07:39 PM UTC
The majority of accounts have been successfully synced. A small number of accounts are being re-processed separately
- resolved Oct 01, 2025, 07:57 PM UTC
This incident has been resolved.