Krystal experienced a minor incident on July 20, 2026 affecting Reseller Hosting, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Reseller Hosting
Update timeline
- investigating Jul 20, 2026, 09:21 AM UTC
Status: Investigating We are aware of an incident causing slower than usual loading times or connection timeouts on websites hosted on our reseller servers (i.e. cloudhosting.net / cloudhosting.uk servers). We are currently investigating. Affected components Reseller Hosting (Degraded performance)
- resolved Jul 20, 2026, 09:35 AM UTC
Status: Resolved We were experiencing routing issues affecting some of our servers. This has now been resolved and we apologise for any disruption caused. Affected components Reseller Hosting (Operational)