Krystal incident

Reseller Servers: Connectivity Issues

Resolved after 13 minutes, affecting Reseller Hosting, on July 20, 2026.

resolved Jul 20, 2026, 09:35 AM UTC

We were experiencing routing issues affecting some of our servers. This has now been resolved and we apologise for any disruption caused.

Started
Jul 20, 2026, 09:21 AM UTC
Resolved
Jul 20, 2026, 09:35 AM UTC
Duration
13m
Detected by Pingoru
Jul 20, 2026, 09:21 AM UTC

Affected components

Reseller Hosting

Update timeline

  1. investigating Jul 20, 2026, 09:21 AM UTC

    We are aware of an incident causing slower than usual loading times or connection timeouts on websites hosted on our reseller servers (i.e. cloudhosting.net / cloudhosting.uk servers). We are currently investigating.

  2. resolved Jul 20, 2026, 09:35 AM UTC

    We were experiencing routing issues affecting some of our servers. This has now been resolved and we apologise for any disruption caused.

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