Krystal experienced a minor incident on October 2, 2026 affecting Codebase, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 06:37 AM UTC
Status: Investigating We're aware of, and are investigating an issue affecting access to the Codebase platform. We'll provide further updates shortly. Affected components Codebase (Partial outage)
- identified Oct 02, 2026, 07:08 AM UTC
Status: Identified We're in the process of implementing a permanent fix for the issue, but the problem is recovering. Affected components Codebase (Partial outage)
- monitoring Oct 02, 2026, 08:32 AM UTC
Status: Monitoring The main issues accessing the Codebase service this morning are now fully resolved, we will continue to monitor throughout the day for any further edge-cases that have arisen from last night's maintenance. Please accept our apologies for any inconvenience that this has caused. Affected components Codebase (Degraded performance)
- monitoring Oct 02, 2026, 01:58 PM UTC
Status: Monitoring We're happy that the bulk of the edge-case issues that surfaced since last night are now all resolved. We will continue to monitor closely over the coming days and will roll out any fixes as necessary, but we would like to thank you for your patience whilst we completed the work. Affected components Codebase (Operational)
- resolved Oct 06, 2026, 11:22 AM UTC
Status: Resolved We're happy following a few edge-case fixes over the last few days, that the service is all working well since the migration. If any customers to experience issues they can reach out to us via [email protected], and we would like to thank everyone for their patience during the changes. Affected components Codebase (Operational)