- Detected by Pingoru
- Jun 08, 2026, 05:13 AM UTC
- Resolved
- Jun 08, 2026, 05:13 AM UTC
- Duration
- —
Affected: Domain Name Services
Timeline · 3 updates
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investigating Jun 04, 2026, 12:01 PM UTC
Status: Investigating We're seeing issues on Zones which has been migrated on the last couple of moved. We're seeing template Zone records being returned on the secondary nodes which is resulting in bad results for Custom records such as MX or subdomains. We're currently investigating this as a priority and will update as this is progressed. Affected components Domain Name Services (Partial outage)
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monitoring Jun 04, 2026, 12:30 PM UTC
Status: Monitoring We have now restarted the Cache node on the secondary cluster. DNS records are now being returned as expected. We're still monitoring this though. Please note: Due to DNS caching on resolvers these can take 4 hours to propagate. Affected components Domain Name Services (Operational)
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resolved Jun 08, 2026, 05:13 AM UTC
Status: Resolved We're happy the DNS cluster is still returning valid records, so this issue is now being closed. Thanks for your patience. Affected components Domain Name Services (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 02:35 PM UTC
- Resolved
- Jun 04, 2026, 02:35 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Jun 04, 2026, 02:00 PM UTC
Status: Investigating We're investigating an outage on the yttrium.cloudhosting.uk "yttrium.cloudhosting.uk": http://yttrium.cloudhosting.uk server Affected components Reseller Hosting (Degraded performance)
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resolved Jun 04, 2026, 02:35 PM UTC
Status: Resolved This has now been resolved. It was caused by a particularly large sustained DDoS attack Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 11:59 AM UTC
- Resolved
- Jun 04, 2026, 11:59 AM UTC
- Duration
- —
Timeline · 5 updates
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identified May 25, 2026, 08:36 AM UTC
Status: Identified We are seeing several servers being impacted by a recent rsync update. This new update is causing issues with JetBackups and so we're seeing failed backups. We're currently working with the vendors and looking at options to resolve this issue. For now, for any Major updates we recommend creating backups manually or if your site is WordPress, looking at options for backup plugins. Storing these off server is recommended so in the event of server issues, these are still available.
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monitoring May 25, 2026, 10:37 AM UTC
Status: Monitoring We have downgraded rsync versions on those affected by the bug for the time being. Running Backups are now completing without issue. We will continue to monitor this while we wait a release with the fix.
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identified May 26, 2026, 09:59 AM UTC
Status: Identified We're still seeing some issues on some of the Destination servers running Ubuntu 22 which uses a different rsync version than those we applied the fix to. We're still working on these ones.
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monitoring May 27, 2026, 11:19 AM UTC
Status: Monitoring A fix has now been pushed to remaining servers with issues. Backups going forward should complete as normal.
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resolved Jun 04, 2026, 11:59 AM UTC
Status: Resolved We're happy this has been running fine with the changes made. Backups have been running as normal since this push.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 10:37 AM UTC
- Resolved
- Jun 01, 2026, 10:37 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 3 updates
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identified Jun 01, 2026, 10:20 AM UTC
Status: Identified We are aware of an incident causing slower than usual loading times or connection timeouts on websites hosted on haltia-lon.cloudhosting.uk: https://haltia-lon.cloudhosting.uk/pingdom.php. We are currently working to resolve the incident after having identified the likely cause. Affected components Reseller Hosting (Degraded performance)
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monitoring Jun 01, 2026, 10:29 AM UTC
Status: Monitoring The issue has been resolved and we are actively monitoring to ensure ongoing stability Affected components Reseller Hosting (Operational)
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resolved Jun 01, 2026, 10:37 AM UTC
Status: Resolved The root cause of the issue has been confirmed and resolved. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 09:21 AM UTC
- Resolved
- May 27, 2026, 09:21 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 3 updates
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investigating May 27, 2026, 09:07 AM UTC
Status: Investigating We're currently investigating a high load issue on the reseller server c96.lon.cloudhosting.net. Updates will be posted as this is progressed. Affected components Reseller Hosting (Degraded performance)
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identified May 27, 2026, 09:12 AM UTC
Status: Identified The cause of this has been found. System load is returning to normal and services are running as normal. We're still monitoring this though for further abuse. Affected components Reseller Hosting (Degraded performance)
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resolved May 27, 2026, 09:21 AM UTC
Status: Resolved We're happy the abusive processes have now been mitigated. The server is in good health and we see no further signs of CPU abuse. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 01:17 PM UTC
- Resolved
- May 24, 2026, 01:17 PM UTC
- Duration
- —
Affected: Business Hosting
Timeline · 2 updates
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investigating May 24, 2026, 12:47 PM UTC
Status: Investigating We are currently experiencing intermittent 503/508 errors affecting some websites. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as more information becomes available. Affected components Business Hosting (Degraded performance)
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resolved May 24, 2026, 01:17 PM UTC
Status: Resolved CageFS failed to initialize because the server booted into an incorrect kernel version. The issue has been resolved by booting into the correct kernel, and all services and hosted sites are now fully operational. Affected components Business Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 11:04 AM UTC
- Resolved
- May 11, 2026, 11:04 AM UTC
- Duration
- —
Timeline · 2 updates
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monitoring May 07, 2026, 10:24 PM UTC
Status: Monitoring We became aware of a new kernel-level threat (Dirty Frag) affecting all major Linux distributions. We've taken the necessary mitigation steps across our infrastructure proactively, before any exploit activity. There is no service impact to our platform or customers.
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resolved May 11, 2026, 11:04 AM UTC
Status: Resolved Mitigations have been applied.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 10:46 PM UTC
- Resolved
- May 07, 2026, 10:46 PM UTC
- Duration
- —
Affected: Shared HostingDedicated ServersBusiness HostingReseller Hosting
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 09:39 AM UTC
- Resolved
- May 29, 2026, 03:44 PM UTC
- Duration
- 22d 6h
Affected: Krystal Website, Billing & Identity
Timeline · 4 updates
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investigating Apr 29, 2026, 02:17 PM UTC
Status: Investigating We have become aware of an issue with bank transfers not being accepted by our Banking Provider and are working with them to discover a resolution as soon as possible. Card and PayPal payments are unaffected. We apologise for any inconvenience caused by this, though please reach out to our Support team should you have any questions or concerns. Affected components Krystal Website, Billing & Identity (Degraded performance)
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investigating May 01, 2026, 07:57 AM UTC
Status: Investigating We are still working to resolve the issue with incoming payments. Thank you for your patience during this time. Affected components Krystal Website, Billing & Identity (Degraded performance)
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investigating May 07, 2026, 08:13 AM UTC
Status: Investigating We are still working with our banking provider to resolve the issues with bank transfer payments. Thank you for your patience, we will provide further updates in due course. Affected components Krystal Website, Billing & Identity (Degraded performance)
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monitoring May 07, 2026, 09:39 AM UTC
Status: Monitoring We can confirm that incoming bank transfer payments are now being received. We will continue to monitor this closely over the coming days. Thank you for your patience and understanding during this time. Affected components Krystal Website, Billing & Identity (Operational)
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:51 AM UTC
- Resolved
- May 04, 2026, 08:51 AM UTC
- Duration
- —
Affected: Customer Support Services
Timeline · 2 updates
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identified May 04, 2026, 08:05 AM UTC
Status: Identified We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/. Affected components Customer Support Services (Partial outage)
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resolved May 04, 2026, 08:51 AM UTC
Status: Resolved Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused. Affected components Customer Support Services (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 01:55 PM UTC
- Resolved
- Apr 29, 2026, 01:55 PM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 2 updates
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investigating Apr 22, 2026, 01:58 PM UTC
Status: Investigating We're currently aware of an issue affecting access to the drag and drop website builder, which may cause timeouts when loading the editor. This does not affect live websites - all published sites remain online and fully operational. Our system administrators are actively investigating and we'll provide an update as soon as we have more information. We're sorry for any inconvenience. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)
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resolved Apr 29, 2026, 01:55 PM UTC
Status: Resolved Resolved as of 22/04/2026 Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 09:20 AM UTC
- Resolved
- Apr 29, 2026, 09:20 AM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 10:09 AM UTC
- Resolved
- Apr 22, 2026, 10:09 AM UTC
- Duration
- —
Affected: Spam Filtering
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 12:52 PM UTC
- Resolved
- Apr 07, 2026, 12:52 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 4 updates
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investigating Apr 07, 2026, 12:40 PM UTC
Status: Investigating We're currently seeing an issue with one of our Hypervisors which is affecting several servers. We're investigating this and will provide updates as this is progressed. Affected components Reseller Hosting (Partial outage) Virtual Private Servers (Katapult) (Partial outage)
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identified Apr 07, 2026, 12:41 PM UTC
Status: Identified We're currently failing over the servers onto other nodes to bring these back up. Affected components Virtual Private Servers (Katapult) (Partial outage) Reseller Hosting (Partial outage)
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monitoring Apr 07, 2026, 12:46 PM UTC
Status: Monitoring Servers are now back up and running on a new node. We're continuing to monitor. Affected components Reseller Hosting (Operational) Virtual Private Servers (Katapult) (Operational)
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resolved Apr 07, 2026, 12:52 PM UTC
Status: Resolved The result of this was due to a disk issue on the compute node which caused this to crash. We're happy this has now been resolved and the servers are running fine on the other nodes. Affected components Reseller Hosting (Operational) Virtual Private Servers (Katapult) (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 02:13 PM UTC
- Resolved
- Mar 31, 2026, 02:13 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Mar 31, 2026, 01:56 PM UTC
Status: Investigating We're currently experiencing connectivity issues with our reseller server uranium-lon2.cloudhosting.uk: https://uranium-lon2.cloudhosting.uk/pingdom.php. We will provide a further update as soon as possible. Affected components Reseller Hosting (Degraded performance)
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resolved Mar 31, 2026, 02:13 PM UTC
Status: Resolved This has now been resolved and we're continuing to monitor Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 09:01 AM UTC
- Resolved
- Mar 29, 2026, 09:01 AM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 2 updates
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investigating Mar 29, 2026, 07:55 AM UTC
Status: Investigating We're aware of an issue with SSO Login, we're investigating. Affected components Shared Hosting (Degraded performance) Business Hosting (Degraded performance) Reseller Hosting (Degraded performance)
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resolved Mar 29, 2026, 09:01 AM UTC
Status: Resolved A time zone discrepancy was identified as the cause. Issue has been resolved. Login SSO has been restored to normal service. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 12:48 PM UTC
- Resolved
- Mar 23, 2026, 12:48 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Mar 23, 2026, 12:19 PM UTC
Status: Investigating We're investigating an outage on the katla-lon.cloudhosting.uk "katla-lon.cloudhosting.uk": http://katla-lon.cloudhosting.uk reseller server Affected components Reseller Hosting (Degraded performance)
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resolved Mar 23, 2026, 12:48 PM UTC
Status: Resolved This has been resolved Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 11:23 PM UTC
- Resolved
- Mar 03, 2026, 11:23 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Mar 03, 2026, 10:01 PM UTC
Status: Investigating We are aware of and investigating an issue with the following servers: p113.lon.krystal.io earwig-lon.cloudhosting.uk, p103.lon.krystal.io and will update here soon.
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resolved Mar 03, 2026, 11:23 PM UTC
Status: Resolved These servers should now be fully operational again and we apologise for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 10:16 AM UTC
- Resolved
- Feb 26, 2026, 10:16 AM UTC
- Duration
- —
Affected: Sirportly
Timeline · 3 updates
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identified Feb 25, 2026, 10:34 AM UTC
Status: Identified We're aware of an issue with a number of outbound emails sent via Sirportly, to Microsoft services email addresses, i.e. outlook.com, live.com and hotmail.com/co.uk . The errors provided by their mail servers suggest a rate-limiting issue but as this is a false-positive due to no detected increase in mail rates, or any unexpected / unsolicited mail being sent from any customers, we've requested removal directly using their SNDS system. We'll provide further updates as soon as we have them. Affected components Sirportly (Degraded performance)
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identified Feb 25, 2026, 03:02 PM UTC
Status: Identified We are continuing to see both new, and retried mail messages rejected by Microsoft, with no sign yet of successful deliveries. This is still limited to Microsoft email services only, and other mail services are all delivering successfully. Affected components Sirportly (Degraded performance)
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resolved Feb 26, 2026, 10:16 AM UTC
Status: Resolved We're seeing emails to Microsoft services returning to normal overnight and this morning, with no further rate-limit related errors. The majority of emails in this state should retry but customers can reach out via [email protected] if they require any specific messages to be checked. At the same time, we've seen a number of posts online relating to the same rate-limit issue - suggesting a more broad problem at Microsoft's end affecting multiple sending services. Affected components Sirportly (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 04:10 PM UTC
- Resolved
- Feb 25, 2026, 04:10 PM UTC
- Duration
- —
Affected: Domain Name Services
Timeline · 2 updates
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identified Feb 25, 2026, 02:54 PM UTC
Status: Identified We are currently aware of issues when managing UK domain names through our client area. This does appear to be isolated with the Nominet API currently experiencing issues, but we will be investigating further and will keep this status page updated as we know more. Affected components Domain Name Services (Partial outage)
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resolved Feb 25, 2026, 04:10 PM UTC
Status: Resolved Thank you for your patience. This has now been resolved. Affected components Domain Name Services (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 06:05 AM UTC
- Resolved
- Feb 20, 2026, 06:05 AM UTC
- Duration
- —
Timeline · 2 updates
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investigating Feb 19, 2026, 12:34 PM UTC
Status: Investigating We're currently investigating an issue with our resource Boost tool. Currently Resource boost is unavailable for all services. While this doesn't impact the service directly, we are aware some users rely on this during peak hours to increase available resources. We will update this status when we have any further news.
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resolved Feb 20, 2026, 06:05 AM UTC
Status: Resolved The issue has now been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 10:22 AM UTC
- Resolved
- Feb 18, 2026, 10:22 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 4 updates
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investigating Feb 18, 2026, 10:06 AM UTC
Status: Investigating We're currently seeing an issue with one of our reseller servers c94.lon.cloudhosting.net / 185.199.220.94 Further updates will be posted as the issue is progressed Affected components Reseller Hosting (Partial outage)
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investigating Feb 18, 2026, 10:07 AM UTC
Status: Investigating The server is now back up. We're currently reviewing this. Affected components Reseller Hosting (Operational)
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monitoring Feb 18, 2026, 10:11 AM UTC
Status: Monitoring Services are running and load averages on the server are returning to normal. We're still monitoring this for further spikes. Affected components Reseller Hosting (Operational)
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resolved Feb 18, 2026, 10:22 AM UTC
Status: Resolved We have been monitoring the server. Load averages and resource usage is within expected limits, so we're happy this issue is now resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 14, 2026, 10:54 AM UTC
- Resolved
- Feb 14, 2026, 10:54 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Feb 14, 2026, 10:42 AM UTC
Status: Investigating We're currently experiencing intermittent performance issues with our reseller server haltia-lon.cloudhosting.uk. Updates will be posted as this issue is progressed. Affected components Reseller Hosting (Partial outage)
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resolved Feb 14, 2026, 10:54 AM UTC
Status: Resolved We're happy this has been stable long enough to consider resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 02:48 PM UTC
- Resolved
- Feb 10, 2026, 02:48 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Feb 10, 2026, 02:28 PM UTC
Status: Investigating We are aware of problems accessing the Krystal client area
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resolved Feb 10, 2026, 02:48 PM UTC
Status: Resolved This issue has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 10:11 AM UTC
- Resolved
- Feb 09, 2026, 10:11 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 3 updates
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investigating Feb 09, 2026, 09:10 AM UTC
Status: Investigating We're currently experiencing an outage with our reseller server dragonfly-lon.cloudhosting.uk. Updates will be posted as this issue is progressed. Affected components Reseller Hosting (Partial outage)
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monitoring Feb 09, 2026, 09:27 AM UTC
Status: Monitoring The server is back up and has been stable since. We're continuing to monitor this though for any issues. Affected components Reseller Hosting (Operational)
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resolved Feb 09, 2026, 10:11 AM UTC
Status: Resolved We're happy this has been stable long enough to consider resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
