- Detected by Pingoru
- Apr 29, 2026, 01:55 PM UTC
- Resolved
- Apr 29, 2026, 01:55 PM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 2 updates
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investigating Apr 22, 2026, 01:58 PM UTC
Status: Investigating We're currently aware of an issue affecting access to the drag and drop website builder, which may cause timeouts when loading the editor. This does not affect live websites - all published sites remain online and fully operational. Our system administrators are actively investigating and we'll provide an update as soon as we have more information. We're sorry for any inconvenience. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)
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resolved Apr 29, 2026, 01:55 PM UTC
Status: Resolved Resolved as of 22/04/2026 Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 09:20 AM UTC
- Resolved
- Apr 29, 2026, 09:20 AM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 4 updates
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identified Apr 28, 2026, 09:08 PM UTC
Status: Identified We're currently applying precautionary restrictions to cPanel, WHM, and Webmail access following this recently disclosed security vulnerability affecting cPanel - https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication There is no indication of any compromise to Krystal systems or customer data. This is a proactive step to remove any exposure while we await patches from cPanel. All customer websites, email delivery, and core hosting services remain fully operational. The changes are limited to cPanel and Webmail access only. Our team is closely monitoring the situation. We will restore normal access as soon as we have received confirmation from cPanel. We appreciate your understanding. As always, if you have any questions, our team is here to help. Affected components Shared Hosting (Partial outage) Business Hosting (Partial outage) Virtual Private Servers (Katapult) (Partial outage) Reseller Hosting (Partial outage)
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identified Apr 28, 2026, 10:11 PM UTC
Status: Identified https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication cPanel have released a patch, which we are in the process of deploying. Thank you for your patience. Affected components Business Hosting (Partial outage) Virtual Private Servers (Katapult) (Partial outage) Reseller Hosting (Partial outage) Shared Hosting (Partial outage)
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monitoring Apr 28, 2026, 11:26 PM UTC
Status: Monitoring The cPanel patch has been deployed across the server fleet. cPanel, WHM and Webmail access will now be available for all patched servers. We are monitoring for any further impact. If you have any questions or experience relevant issues, please contact our Support team. Affected components Shared Hosting (Operational) Business Hosting (Operational) Virtual Private Servers (Katapult) (Operational) Reseller Hosting (Operational)
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resolved Apr 29, 2026, 09:20 AM UTC
Status: Resolved All servers have been patched, with full access restored and no further impact has been observed. Please do contact our Support team via the usual channels if you experience any issues at all. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational) Virtual Private Servers (Katapult) (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 10:09 AM UTC
- Resolved
- Apr 22, 2026, 10:09 AM UTC
- Duration
- —
Affected: Spam Filtering
Timeline · 3 updates
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investigating Apr 13, 2026, 05:24 AM UTC
Status: Investigating We are aware of an issue relating to releasing mail from the Quarantine. Mail release appears to be running through spam checks again which is why it's being filtered and put back in the Quarantine. We are currently waiting for the Software Vendors to provide us with a resolution. However until then, we have a couple of Workarounds: -- Option 1: Disabling Quarantine During a release -- This is useful if you're release Quarantine mail in bulk from multiple senders. 1. Login to the Spam filter as you normally would 2. Scroll Down to "Filter Settings" 3. Untick "Quarantine enabled" and click "Save" at the bottom 4. Go back and to the "Spam Quarantine" section, release the emails 5. Once received. Go back to "Filter Settings" and re-enable the Quarantine. -- Option 2: Whitelisting Accounts -- This is useful if you are having issues with a specific sender. 1. Login to the Spam filter as you normally would 2. Go back and to the "Spam Quarantine" section 3. Click an Email to release. Instead of releasing though click "Add Sender to Allow List". 4. Clear the "Local-part" if anything is filled in. 5. Click "Save" 6. Now release from quarantine as normal. Affected components Spam Filtering (Degraded performance)
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monitoring Apr 21, 2026, 05:17 AM UTC
Status: Monitoring We have a potential fix applied by the vendors. We have been testing this today and this appears to be working now as we're getting good results back. If you still experience any issues, please let us know. Affected components Spam Filtering (Operational)
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resolved Apr 22, 2026, 10:09 AM UTC
Status: Resolved We're happy this has been working and are happy to mark this issue as resolved. Thanks for your patience while we resolved this issue. If you have any further issues, please contact support with details. Affected components Spam Filtering (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 01:41 PM UTC
- Resolved
- Apr 20, 2026, 01:41 PM UTC
- Duration
- —
Affected: Live Chat
Timeline · 2 updates
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identified Apr 20, 2026, 01:08 PM UTC
Status: Identified We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/. Affected components Live Chat (Partial outage)
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resolved Apr 20, 2026, 01:41 PM UTC
Status: Resolved Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused. Affected components Live Chat (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 12:52 PM UTC
- Resolved
- Apr 07, 2026, 12:52 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 4 updates
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investigating Apr 07, 2026, 12:40 PM UTC
Status: Investigating We're currently seeing an issue with one of our Hypervisors which is affecting several servers. We're investigating this and will provide updates as this is progressed. Affected components Reseller Hosting (Partial outage) Virtual Private Servers (Katapult) (Partial outage)
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identified Apr 07, 2026, 12:41 PM UTC
Status: Identified We're currently failing over the servers onto other nodes to bring these back up. Affected components Virtual Private Servers (Katapult) (Partial outage) Reseller Hosting (Partial outage)
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monitoring Apr 07, 2026, 12:46 PM UTC
Status: Monitoring Servers are now back up and running on a new node. We're continuing to monitor. Affected components Reseller Hosting (Operational) Virtual Private Servers (Katapult) (Operational)
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resolved Apr 07, 2026, 12:52 PM UTC
Status: Resolved The result of this was due to a disk issue on the compute node which caused this to crash. We're happy this has now been resolved and the servers are running fine on the other nodes. Affected components Reseller Hosting (Operational) Virtual Private Servers (Katapult) (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 02:13 PM UTC
- Resolved
- Mar 31, 2026, 02:13 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Mar 31, 2026, 01:56 PM UTC
Status: Investigating We're currently experiencing connectivity issues with our reseller server uranium-lon2.cloudhosting.uk: https://uranium-lon2.cloudhosting.uk/pingdom.php. We will provide a further update as soon as possible. Affected components Reseller Hosting (Degraded performance)
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resolved Mar 31, 2026, 02:13 PM UTC
Status: Resolved This has now been resolved and we're continuing to monitor Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 09:01 AM UTC
- Resolved
- Mar 29, 2026, 09:01 AM UTC
- Duration
- —
Affected: Shared HostingBusiness HostingReseller Hosting
Timeline · 2 updates
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investigating Mar 29, 2026, 07:55 AM UTC
Status: Investigating We're aware of an issue with SSO Login, we're investigating. Affected components Shared Hosting (Degraded performance) Business Hosting (Degraded performance) Reseller Hosting (Degraded performance)
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resolved Mar 29, 2026, 09:01 AM UTC
Status: Resolved A time zone discrepancy was identified as the cause. Issue has been resolved. Login SSO has been restored to normal service. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 12:48 PM UTC
- Resolved
- Mar 23, 2026, 12:48 PM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Mar 23, 2026, 12:19 PM UTC
Status: Investigating We're investigating an outage on the katla-lon.cloudhosting.uk "katla-lon.cloudhosting.uk": http://katla-lon.cloudhosting.uk reseller server Affected components Reseller Hosting (Degraded performance)
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resolved Mar 23, 2026, 12:48 PM UTC
Status: Resolved This has been resolved Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 11:23 PM UTC
- Resolved
- Mar 03, 2026, 11:23 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Mar 03, 2026, 10:01 PM UTC
Status: Investigating We are aware of and investigating an issue with the following servers: p113.lon.krystal.io earwig-lon.cloudhosting.uk, p103.lon.krystal.io and will update here soon.
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resolved Mar 03, 2026, 11:23 PM UTC
Status: Resolved These servers should now be fully operational again and we apologise for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 10:16 AM UTC
- Resolved
- Feb 26, 2026, 10:16 AM UTC
- Duration
- —
Affected: Sirportly
Timeline · 3 updates
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identified Feb 25, 2026, 10:34 AM UTC
Status: Identified We're aware of an issue with a number of outbound emails sent via Sirportly, to Microsoft services email addresses, i.e. outlook.com, live.com and hotmail.com/co.uk . The errors provided by their mail servers suggest a rate-limiting issue but as this is a false-positive due to no detected increase in mail rates, or any unexpected / unsolicited mail being sent from any customers, we've requested removal directly using their SNDS system. We'll provide further updates as soon as we have them. Affected components Sirportly (Degraded performance)
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identified Feb 25, 2026, 03:02 PM UTC
Status: Identified We are continuing to see both new, and retried mail messages rejected by Microsoft, with no sign yet of successful deliveries. This is still limited to Microsoft email services only, and other mail services are all delivering successfully. Affected components Sirportly (Degraded performance)
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resolved Feb 26, 2026, 10:16 AM UTC
Status: Resolved We're seeing emails to Microsoft services returning to normal overnight and this morning, with no further rate-limit related errors. The majority of emails in this state should retry but customers can reach out via [email protected] if they require any specific messages to be checked. At the same time, we've seen a number of posts online relating to the same rate-limit issue - suggesting a more broad problem at Microsoft's end affecting multiple sending services. Affected components Sirportly (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 04:10 PM UTC
- Resolved
- Feb 25, 2026, 04:10 PM UTC
- Duration
- —
Affected: Domain Name Services
Timeline · 2 updates
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identified Feb 25, 2026, 02:54 PM UTC
Status: Identified We are currently aware of issues when managing UK domain names through our client area. This does appear to be isolated with the Nominet API currently experiencing issues, but we will be investigating further and will keep this status page updated as we know more. Affected components Domain Name Services (Partial outage)
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resolved Feb 25, 2026, 04:10 PM UTC
Status: Resolved Thank you for your patience. This has now been resolved. Affected components Domain Name Services (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 06:05 AM UTC
- Resolved
- Feb 20, 2026, 06:05 AM UTC
- Duration
- —
Timeline · 2 updates
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investigating Feb 19, 2026, 12:34 PM UTC
Status: Investigating We're currently investigating an issue with our resource Boost tool. Currently Resource boost is unavailable for all services. While this doesn't impact the service directly, we are aware some users rely on this during peak hours to increase available resources. We will update this status when we have any further news.
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resolved Feb 20, 2026, 06:05 AM UTC
Status: Resolved The issue has now been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 10:22 AM UTC
- Resolved
- Feb 18, 2026, 10:22 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 4 updates
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investigating Feb 18, 2026, 10:06 AM UTC
Status: Investigating We're currently seeing an issue with one of our reseller servers c94.lon.cloudhosting.net / 185.199.220.94 Further updates will be posted as the issue is progressed Affected components Reseller Hosting (Partial outage)
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investigating Feb 18, 2026, 10:07 AM UTC
Status: Investigating The server is now back up. We're currently reviewing this. Affected components Reseller Hosting (Operational)
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monitoring Feb 18, 2026, 10:11 AM UTC
Status: Monitoring Services are running and load averages on the server are returning to normal. We're still monitoring this for further spikes. Affected components Reseller Hosting (Operational)
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resolved Feb 18, 2026, 10:22 AM UTC
Status: Resolved We have been monitoring the server. Load averages and resource usage is within expected limits, so we're happy this issue is now resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 14, 2026, 10:54 AM UTC
- Resolved
- Feb 14, 2026, 10:54 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 2 updates
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investigating Feb 14, 2026, 10:42 AM UTC
Status: Investigating We're currently experiencing intermittent performance issues with our reseller server haltia-lon.cloudhosting.uk. Updates will be posted as this issue is progressed. Affected components Reseller Hosting (Partial outage)
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resolved Feb 14, 2026, 10:54 AM UTC
Status: Resolved We're happy this has been stable long enough to consider resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 02:48 PM UTC
- Resolved
- Feb 10, 2026, 02:48 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Feb 10, 2026, 02:28 PM UTC
Status: Investigating We are aware of problems accessing the Krystal client area
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resolved Feb 10, 2026, 02:48 PM UTC
Status: Resolved This issue has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 10:11 AM UTC
- Resolved
- Feb 09, 2026, 10:11 AM UTC
- Duration
- —
Affected: Reseller Hosting
Timeline · 3 updates
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investigating Feb 09, 2026, 09:10 AM UTC
Status: Investigating We're currently experiencing an outage with our reseller server dragonfly-lon.cloudhosting.uk. Updates will be posted as this issue is progressed. Affected components Reseller Hosting (Partial outage)
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monitoring Feb 09, 2026, 09:27 AM UTC
Status: Monitoring The server is back up and has been stable since. We're continuing to monitor this though for any issues. Affected components Reseller Hosting (Operational)
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resolved Feb 09, 2026, 10:11 AM UTC
Status: Resolved We're happy this has been stable long enough to consider resolved. If you have any further issues, please contact support. Affected components Reseller Hosting (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 11:54 AM UTC
- Resolved
- Feb 05, 2026, 11:54 AM UTC
- Duration
- —
Affected: Krystal Website, Billing & Identity
Timeline · 4 updates
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investigating Feb 04, 2026, 05:35 PM UTC
Status: Investigating We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue. Affected components Krystal Website, Billing & Identity (Partial outage)
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investigating Feb 04, 2026, 06:15 PM UTC
Status: Investigating We apologise for any inconvenience caused. Our team is continuing to work on a resolution. Affected components Krystal Website, Billing & Identity (Partial outage)
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monitoring Feb 04, 2026, 07:04 PM UTC
Status: Monitoring Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself. During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring. Affected components Krystal Website, Billing & Identity (Operational)
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resolved Feb 05, 2026, 11:54 AM UTC
Status: Resolved We can confirm this is looking good and we're marking this as resolved. Affected components Krystal Website, Billing & Identity (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 12:32 PM UTC
- Resolved
- Feb 04, 2026, 12:32 PM UTC
- Duration
- —
Affected: Sirportly
Timeline · 3 updates
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investigating Feb 04, 2026, 11:33 AM UTC
Status: Investigating We're investigating an issue affecting access to the Sirportly web UI, and will provide further updates shortly. Affected components Sirportly (Full outage)
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monitoring Feb 04, 2026, 11:42 AM UTC
Status: Monitoring A fix has been implemented for the issue here, and we're happy that service is now restored. We will continue to monitor. Affected components Sirportly (Operational)
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resolved Feb 04, 2026, 12:32 PM UTC
Status: Resolved No further issues have been detected in monitoring, we're happy to close this incident. Affected components Sirportly (Operational)
Read the full incident report →
