Krystal Outage History

Status: Investigating We're currently seeing performance issues on one of the Onyx Database nodes: onyx-nlc-db-5-6 We're investigating this a priority and will provide updates as this is progressed. Affected components Managed WordPress (Onyx) (Partial outage)

Status: Investigating We're aware that cPanel and WHM are giving an error when accessing this server. User sites are not impacted Affected components Reseller Hosting (Degraded performance)

Status: Investigating We're currently investigating an issue which is impacting our shared server uranium-lon2.cloudhosting.uk "uranium-lon2.cloudhosting.uk": http://uranium-lon2.cloudhosting.uk Once we have any further news, this status will be updated. Affected components Reseller Hosting (Degraded performance)

Status: Investigating We're aware of a potential issue with database connections on our Managed WordPress platform. We're investigating and will update again as soon as we're able. Affected components Managed WordPress (Onyx) (Degraded performance)

Status: Investigating We're carrying out emergency maintenance on Identity, the service that handles login and authentication for Krystal.io: http://Krystal.io and services that sign in through it. While the work is underway you may be unable to log in, and existing sessions may be signed out. Hosted services, email, websites and phone calls are unaffected and continue to run normally. Affected components Krystal Website, Billing & Identity (Full outage)

Status: Investigating We're currently attempting to mitigate a DDOS attack against the server baltar-lon.krystal.uk: http://baltar-lon.krystal.uk Litespeed is running with "captcha Mode" enabled which may impact some bots or APIs which call to sites over http/https While the server is currently up, you'll likely notice an impact on performance. Affected components Business Hosting (Degraded performance)

Status: Investigating We're currently seeing a large DDOS attack against the server morgan.krystal.uk "morgan.krystal.uk": http://morgan.krystal.uk We're actively looking at blocking requests, but you may experience some performance issues.

Status: Investigating We're aware of an update issue on the SitePro server which is generating "This plugin required Upgrade" messages on websites. For clients using this service, we suggest you Do Not Publish changes while this issue is ongoing as this will set these messages on the elements of the live website. We're working with the product vendors to get this resolved. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)

Status: Investigating Our hosting Client Area requires a critical and urgent update. The client area may be briefly unavailable while we apply the update. Invoicing, payments and support tickets will continue as normal once that is complete. Affected components Krystal Website, Billing & Identity (Partial outage)

Status: Investigating We are seeing increased connection times to the mariadb database server on platinum-lon1.cloudhosting.net and are investigating the root cause. This may result in slower page load times or database connection timeouts. Affected components Reseller Hosting (Degraded performance)

Status: Investigating We're currently investigating an issue which is impacting our shared server endor.krystal.uk: http://endor.krystal.uk Once we have any further news, this status will be updated. Affected components Shared Hosting (Partial outage)

Status: Investigating We are aware of a higher than normal load across our shared servers at the moment which may be leading to slower connectivity times when accessing websites. Our team is currently investigating. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)

Status: Investigating We're currently seeing a large DDOS attack against the server cuttlefish-lon.krystal.u: http://cuttlefish-lon.krystal.ukk We're actively looking at blocking requests, but you may experience some performance issues. Affected components Business Hosting (Degraded performance)

Status: Investigating We are aware of an incident causing slower than usual loading times or connection timeouts on websites hosted on our reseller servers (i.e. cloudhosting.net / cloudhosting.uk servers). We are currently investigating. Affected components Reseller Hosting (Degraded performance)

Status: Investigating Users may see intermittent delays with making domain or DNS changes within cPanel or WHM, for example adding a domain name or changing a DNS record Affected components Shared Hosting (Degraded performance) Business Hosting (Degraded performance) Reseller Hosting (Degraded performance)

Status: Investigating We are aware of an issue with cPanel's licensing service that is currently affecting multiple servers. We are awaiting an update from cPanel and hope they will have it resolved shortly. This will not affect websites loading but might cause some some logins to WHM or cPanel to be unavailable. Affected components Reseller Hosting (Partial outage) Shared Hosting (Partial outage) Business Hosting (Partial outage)

Status: Investigating We're currently working on an issue with the reseller server haltia-lon.cloudhosting.uk: http://haltia-lon.cloudhosting.uk We're seeing high load and CPU activity but so far have been unable to determine the exact cause. Services are currently running but slow to respond which may cause timeouts. We'll provide further details as the issue is progressed. Affected components Reseller Hosting (Partial outage)

Status: Investigating We're investigating a load-related outage on the Beetle-LON server

Status: Investigating We're aware of an issue affecting access to Codebase and Sirportly accounts. This is being investigated and we'll provide further updates shortly. Affected components Codebase (Partial outage) Sirportly (Partial outage)

Status: Investigating We are investigating an outage on lampkin-lon.krystal.uk: http://lampkin-lon.krystal.uk. Affected components Shared Hosting (Partial outage)

Status: Investigating We're currently investigating an issue with our reseller server c97.lon.cloudhosting.net: http://c97.lon.cloudhosting.net / 185.199.220.97. The server is currently offline and this is being working on by both the Katapult and System admin team. When we have any further news, we'll provide further updates. Affected components Reseller Hosting (Partial outage)