Krystal experienced a minor incident on September 30, 2026, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 30, 2026, 07:23 AM UTC
Status: Investigating We're currently seeing performance issues on one of the Onyx Database nodes: onyx-nlc-db-5-6 We're investigating this a priority and will provide updates as this is progressed. Affected components Managed WordPress (Onyx) (Partial outage)
- resolved Sep 30, 2026, 08:56 AM UTC
Status: Resolved The issue has now been considered resolve. We thank you for your patience while we dealt with this issue. Affected components Managed WordPress (Onyx) (Operational)