Krystal experienced a minor incident on October 9, 2026 affecting Business Hosting, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 05:13 PM UTC
Status: Investigating We are aware of the issues on p113 which have been intermittently failing health checks. We are currently investigating the problems as a matter of priority. Affected components Business Hosting (Degraded performance)
- identified Oct 09, 2026, 06:14 PM UTC
Status: Identified We have identified the issue and are actively resolving it. Affected components Business Hosting (Degraded performance)
- monitoring Oct 09, 2026, 06:28 PM UTC
Status: Monitoring We have detected a large number of connections to the server which was choking the network causing the intermittent issues. These are currently being mitigated and the server now seems stable. We apologise for any issues caused by this. We believe this should be resolved and will keep the mitigations in place while we continue to monitor. Affected components Business Hosting (Operational)
- resolved Oct 09, 2026, 07:23 PM UTC
Status: Resolved The problem has now been resolved. Affected components Business Hosting (Operational)