Krystal is currently experiencing a major incident affecting Krystal Website, Billing & Identity, which began 8h ago. The vendor's full update timeline is below.
Affected components
Krystal Website, Billing & Identity
Update timeline
- investigating Oct 20, 2026, 08:18 AM UTC
Status: Investigating An issue being experienced by our third-party payment provider is currently affecting payments for accounts and causing them to fail. We are awaiting a resolution and will update again as soon as we have further information. Affected components Krystal Website, Billing & Identity (Degraded performance)
- monitoring Oct 20, 2026, 03:34 PM UTC
Status: Monitoring We're now seeing payments complete and will continue to monitor closely. Affected components Krystal Website, Billing & Identity (Degraded performance)