Resolved after 46 minutes, affecting Customer Support Services, on May 4, 2026.
Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused.
Affected components
Update timeline
- identified May 04, 2026, 08:05 AM UTC
We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/.
- resolved May 04, 2026, 08:51 AM UTC
Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused.
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