Krystal experienced a minor incident on May 4, 2026 affecting Customer Support Services, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 08:05 AM UTC
Status: Identified We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/. Affected components Customer Support Services (Partial outage)
- resolved May 04, 2026, 08:51 AM UTC
Status: Resolved Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused. Affected components Customer Support Services (Operational)