KlearNowAI Outage History

KlearNowAI is up right now

KlearNowAI had 12 outages in the last 2 years totaling 256h 56m of downtime, averaging 0.5 incidents per month.

There were 12 KlearNowAI outages since June 9, 2025 totaling 256h 56m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.klearnow.ai

Notice February 6, 2026

Incident Update – Email Delivery Degradation Impacting a Subset of Customers

Detected by Pingoru
Feb 06, 2026, 05:53 PM UTC
Resolved
Feb 06, 2026, 06:44 PM UTC
Duration
51m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. investigating Feb 06, 2026, 05:53 PM UTC

    Starting around 5:30 AM PST, we identified an issue impacting email delivery through our AWS-hosted email routing service. The issue is not affecting all customers, but a few customers may experience bounced emails. Shipments continue to be successfully ingested and processed in the KlearNow system, and our validation confirms there is no data loss. We have an active incident open with AWS and are working with them to restore full email delivery. We will continue to provide updates as more information becomes available.

  2. resolved Feb 06, 2026, 06:44 PM UTC

    The email delivery issue has been resolved. KlearNow emails are now flowing normally, and we are no longer seeing bounced messages. Shipments continue to process as expected. We will continue to monitor the system closely to ensure stability.

Read the full incident report →

Notice January 23, 2026

CSMS # 67486391 - ACE Air EDI and Entry Summary EDI Experiencing Slow Processing

Detected by Pingoru
Jan 23, 2026, 05:48 PM UTC
Resolved
Jan 26, 2026, 02:57 PM UTC
Duration
2d 21h
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. monitoring Jan 23, 2026, 05:48 PM UTC

    CBP is experiencing network issues that are causing slow processing in ACE Air EDI and ACE Entry Summary EDI. CBP is addressing the network issues and will send updated messaging once resolved.

  2. resolved Jan 26, 2026, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Service issues with the Customs Declaration Service (CDS)

Detected by Pingoru
Dec 15, 2025, 02:59 PM UTC
Resolved
Dec 15, 2025, 04:15 PM UTC
Duration
1h 15m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. investigating Dec 15, 2025, 02:59 PM UTC

    We are investigating and working to resolve the issues as quickly as we can.​ If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. ​ ​For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page.​ We apologise for any inconvenience this may cause.

  2. resolved Dec 15, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Delays in Processing EDI and eManifest Portal Messages

Detected by Pingoru
Dec 05, 2025, 10:08 PM UTC
Resolved
Dec 08, 2025, 04:35 AM UTC
Duration
2d 6h
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 3 updates
  1. investigating Dec 05, 2025, 10:08 PM UTC

    We are continuing to investigate the issue, but do not have an estimated time of resolution at this time. We will provide an update when an estimated time of resolution is known.

  2. investigating Dec 08, 2025, 04:35 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 08, 2025, 04:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS OUTAGE

Detected by Pingoru
Oct 20, 2025, 03:10 PM UTC
Resolved
Oct 20, 2025, 11:36 PM UTC
Duration
8h 25m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 03:10 PM UTC

    Earlier today, a widespread AWS outage affected many global platforms, including ours. As a result, some of our tools that manage shipments, reports, and communications experienced delays. The disruption originated with AWS, and while their systems recover, our team is working continuously to restore full functionality. All shipments and updates will be processed as soon as AWS services stabilize. We appreciate your patience and understanding as we work quickly to bring everything back to normal.

  2. resolved Oct 20, 2025, 11:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

Hot Fixes- Delivered 10/17

Detected by Pingoru
Oct 17, 2025, 06:15 PM UTC
Resolved
Oct 17, 2025, 06:15 PM UTC
Duration
–
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 1 update
  1. resolved Oct 17, 2025, 06:15 PM UTC

    The following hot fixes have been delivered: Billing Management/User Management - To enable freight forwarder subcustomer to come in invoice view drop down Drayage - BE changes for accessorial charges from dmodal - BE Charge flow from drayage to billing Track & Trace - Tracking Tool | UX Bugs - Group View- More Detail and Modify Link is Overlapping in UI Intake - Update the New UOM list approved by CBP US Broker - Port of Entry Default Request for Long Beach Entries

Read the full incident report →

Notice October 3, 2025

Update 23-Delays in Processing EDI and eManifest Portal Messages

Detected by Pingoru
Oct 03, 2025, 04:12 PM UTC
Resolved
Oct 03, 2025, 07:41 PM UTC
Duration
3h 29m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. monitoring Oct 03, 2025, 04:12 PM UTC

    UPDATE 23: *** While the issue has been resolved, the residual impact continues to impact border operations. The systems are processing the accumulated backlog of electronic messages and this is expected to continue over the coming days. ***

  2. resolved Oct 03, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Update 5- Delays in Processing EDI and eManifest Portal Messages

Detected by Pingoru
Sep 30, 2025, 05:35 PM UTC
Resolved
Oct 01, 2025, 02:21 PM UTC
Duration
20h 45m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. investigating Sep 30, 2025, 05:35 PM UTC

    CBSA has identified the root cause of the issue and are working with their partners to resolve this issue as soon as possible. They currently do not have an estimated time of resolution and will provide updates hourly. Contingency procedures for commercial clearance have been invoked.

  2. resolved Oct 01, 2025, 02:21 PM UTC

    Please be advised, CBSA has resolved the issue but we are currently experiencing a delay in processing all inbound and outbound messages. During this time, the CBSA is able to receive all incoming data but there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.

Read the full incident report →

Minor September 29, 2025

CSMS # 66381800 - CBP Network Outage affecting ACE applications

Detected by Pingoru
Sep 29, 2025, 06:48 PM UTC
Resolved
Sep 29, 2025, 07:21 PM UTC
Duration
33m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 3 updates
  1. investigating Sep 29, 2025, 06:48 PM UTC

    CBP is aware of a network issue impacting ACE applications. SMEs are troubleshooting the issue and will send an updated CSMS notification as soon as the issue resolved.

  2. investigating Sep 29, 2025, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2025, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2025

CBSA Connection Outage

Detected by Pingoru
Jul 24, 2025, 04:07 PM UTC
Resolved
Jul 28, 2025, 04:58 PM UTC
Duration
4d
Affected: Customs Engine(CBSA) CANADA ConnectionCustoms360Drayage360Customs360 Broker Platform
Timeline · 2 updates
  1. investigating Jul 24, 2025, 04:07 PM UTC

    CBSA is down for all providers. We are currently investigating the issue.

  2. resolved Jul 28, 2025, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 9, 2025

System Outage

Detected by Pingoru
Jul 09, 2025, 06:15 PM UTC
Resolved
Jul 09, 2025, 06:42 PM UTC
Duration
27m
Affected: Customs EngineCustoms360Drayage360
Timeline · 3 updates
  1. investigating Jul 09, 2025, 06:15 PM UTC

    We will experiencing system outage from 11:15 am- 11:45 AM PST

  2. identified Jul 09, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 09, 2025, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2025

Intermittent Outages

Detected by Pingoru
Jun 23, 2025, 07:45 PM UTC
Resolved
Jun 23, 2025, 08:27 PM UTC
Duration
42m
Affected: Customs EngineCustoms360Drayage360Customs360 Broker Platform
Timeline · 3 updates
  1. investigating Jun 23, 2025, 07:45 PM UTC

    We are currently experiencing intermittent outages in production and working to rectify any outages asap

  2. investigating Jun 23, 2025, 07:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 23, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →