KlearNowAI incident

CSMS # 67486391 - ACE Air EDI and Entry Summary EDI Experiencing Slow Processing

Notice Resolved View vendor source →

KlearNowAI experienced a notice incident on January 23, 2026 affecting Customs Engine and Customs360 and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 05:48 PM UTC
Resolved
Jan 26, 2026, 02:57 PM UTC
Duration
2d 21h
Detected by Pingoru
Jan 23, 2026, 05:48 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

  1. monitoring Jan 23, 2026, 05:48 PM UTC

    CBP is experiencing network issues that are causing slow processing in ACE Air EDI and ACE Entry Summary EDI. CBP is addressing the network issues and will send updated messaging once resolved.

  2. resolved Jan 26, 2026, 02:57 PM UTC

    This incident has been resolved.