KlearNowAI incident

System Outage

Critical Resolved View vendor source →

KlearNowAI experienced a critical incident on July 9, 2025 affecting Customs Engine and Customs360 and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 06:15 PM UTC
Resolved
Jul 09, 2025, 06:42 PM UTC
Duration
27m
Detected by Pingoru
Jul 09, 2025, 06:15 PM UTC

Affected components

Customs EngineCustoms360Drayage360

Update timeline

  1. investigating Jul 09, 2025, 06:15 PM UTC

    We will experiencing system outage from 11:15 am- 11:45 AM PST

  2. identified Jul 09, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 09, 2025, 06:42 PM UTC

    This incident has been resolved.