Resolved after 8 hours 25 minutes, affecting Customs Engine and Customs360 and 1 more, on October 20, 2025.
Earlier today, a widespread AWS outage affected many global platforms, including ours. As a result, some of our tools that manage shipments, reports, and communications experienced delays. The disruption originated with AWS, and while their systems recover, our team is working continuously to restore full functionality. All shipments and updates will be processed as soon as AWS services stabilize. We appreciate your patience and understanding as we work quickly to bring everything back to normal.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:10 PM UTC
Earlier today, a widespread AWS outage affected many global platforms, including ours. As a result, some of our tools that manage shipments, reports, and communications experienced delays. The disruption originated with AWS, and while their systems recover, our team is working continuously to restore full functionality. All shipments and updates will be processed as soon as AWS services stabilize. We appreciate your patience and understanding as we work quickly to bring everything back to normal.
- resolved Oct 20, 2025, 11:36 PM UTC
This incident has been resolved.
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Amazon Web Services