KlearNowAI incident
Update 23-Delays in Processing EDI and eManifest Portal Messages
Resolved after 3 hours 29 minutes, affecting Customs Engine and Customs360 and 1 more, on October 3, 2025.
UPDATE 23: *** While the issue has been resolved, the residual impact continues to impact border operations. The systems are processing the accumulated backlog of electronic messages and this is expected to continue over the coming days. ***
Affected components
Update timeline
- monitoring Oct 03, 2025, 04:12 PM UTC
UPDATE 23: *** While the issue has been resolved, the residual impact continues to impact border operations. The systems are processing the accumulated backlog of electronic messages and this is expected to continue over the coming days. ***
- resolved Oct 03, 2025, 07:41 PM UTC
This incident has been resolved.
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