KlearNowAI incident

CSMS # 66381800 - CBP Network Outage affecting ACE applications

Minor Resolved View vendor source →

KlearNowAI experienced a minor incident on September 29, 2025 affecting Customs Engine and Customs360 and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 06:48 PM UTC
Resolved
Sep 29, 2025, 07:21 PM UTC
Duration
33m
Detected by Pingoru
Sep 29, 2025, 06:48 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

  1. investigating Sep 29, 2025, 06:48 PM UTC

    CBP is aware of a network issue impacting ACE applications. SMEs are troubleshooting the issue and will send an updated CSMS notification as soon as the issue resolved.

  2. investigating Sep 29, 2025, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2025, 07:21 PM UTC

    This incident has been resolved.