KlearNowAI incident

Update 5- Delays in Processing EDI and eManifest Portal Messages

Minor Resolved View vendor source →

KlearNowAI experienced a minor incident on September 30, 2025 affecting Customs Engine and Customs360 and 1 more component, lasting 20h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 05:35 PM UTC
Resolved
Oct 01, 2025, 02:21 PM UTC
Duration
20h 45m
Detected by Pingoru
Sep 30, 2025, 05:35 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

  1. investigating Sep 30, 2025, 05:35 PM UTC

    CBSA has identified the root cause of the issue and are working with their partners to resolve this issue as soon as possible. They currently do not have an estimated time of resolution and will provide updates hourly. Contingency procedures for commercial clearance have been invoked.

  2. resolved Oct 01, 2025, 02:21 PM UTC

    Please be advised, CBSA has resolved the issue but we are currently experiencing a delay in processing all inbound and outbound messages. During this time, the CBSA is able to receive all incoming data but there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.