KlearNowAI incident

Delays in Processing EDI and eManifest Portal Messages

Notice Resolved View vendor source →

KlearNowAI experienced a notice incident on December 5, 2025 affecting Customs Engine and Customs360 and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 10:08 PM UTC
Resolved
Dec 08, 2025, 04:35 AM UTC
Duration
2d 6h
Detected by Pingoru
Dec 05, 2025, 10:08 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

  1. investigating Dec 05, 2025, 10:08 PM UTC

    We are continuing to investigate the issue, but do not have an estimated time of resolution at this time. We will provide an update when an estimated time of resolution is known.

  2. investigating Dec 08, 2025, 04:35 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 08, 2025, 04:35 AM UTC

    This incident has been resolved.