KlearNowAI incident

Service issues with the Customs Declaration Service (CDS)

Minor Resolved View vendor source →

KlearNowAI experienced a minor incident on December 15, 2025 affecting Customs Engine and Customs360 and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 02:59 PM UTC
Resolved
Dec 15, 2025, 04:15 PM UTC
Duration
1h 15m
Detected by Pingoru
Dec 15, 2025, 02:59 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

  1. investigating Dec 15, 2025, 02:59 PM UTC

    We are investigating and working to resolve the issues as quickly as we can.​ If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. ​ ​For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page.​ We apologise for any inconvenience this may cause.

  2. resolved Dec 15, 2025, 04:15 PM UTC

    This incident has been resolved.