Kentik Outage History

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There were 8 Kentik outages since February 6, 2026 totaling 42h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kentik.com

Minor April 30, 2026

US Portal Performance Issue

Detected by Pingoru
Apr 30, 2026, 01:25 AM UTC
Resolved
Apr 30, 2026, 05:19 AM UTC
Duration
3h 53m
Affected: Web Portal
Timeline · 5 updates
  1. investigating Apr 30, 2026, 01:25 AM UTC

    We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.

  2. identified Apr 30, 2026, 02:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 02:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 30, 2026, 03:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 30, 2026, 05:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2026

US IAD1 BGP Interruption

Detected by Pingoru
Apr 10, 2026, 05:44 PM UTC
Resolved
Apr 10, 2026, 08:09 PM UTC
Duration
2h 25m
Affected: BGP Peering and EnrichmentFlow Ingest
Timeline · 2 updates
  1. identified Apr 10, 2026, 05:44 PM UTC

    We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.

  2. resolved Apr 10, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

Elevated Universal Agent API Errors

Detected by Pingoru
Mar 26, 2026, 03:17 PM UTC
Resolved
Mar 26, 2026, 05:29 PM UTC
Duration
2h 12m
Affected: Web PortalNMS
Timeline · 3 updates
  1. investigating Mar 26, 2026, 03:17 PM UTC

    We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.

  2. monitoring Mar 26, 2026, 03:26 PM UTC

    We are now seeing significantly reduced error rates and systems are operational.

  3. resolved Mar 26, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

NMS Historical Metrics Gaps

Detected by Pingoru
Feb 27, 2026, 08:27 AM UTC
Resolved
Feb 27, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2026, 08:27 AM UTC

    At approximately 01:00 UTC on February 27, 2026, a configuration change deployed to the Kentik NMS service operated beyond its intended scope. Our monitoring detected the issue and the deployment was halted. As a result, some customers may see gaps in historical NMS metrics data older than 90 days for a subset of devices. We are investigating recovery options and have implemented safeguards to prevent recurrence.

Read the full incident report →

Major February 25, 2026

Agent-based ingest in partial outage

Detected by Pingoru
Feb 25, 2026, 04:00 PM UTC
Resolved
Feb 25, 2026, 05:45 PM UTC
Duration
1h 44m
Affected: Synthetics IngestFlow IngestNMS
Timeline · 3 updates
  1. identified Feb 25, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being deployed.

  2. monitoring Feb 25, 2026, 05:09 PM UTC

    A fix has been deployed as of 1642 UTC, and we are continuing to monitor recovery.

  3. resolved Feb 25, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 17, 2026

US Portal Degradation

Detected by Pingoru
Feb 17, 2026, 07:43 PM UTC
Resolved
Feb 18, 2026, 01:57 AM UTC
Duration
6h 14m
Affected: Web PortalFlow IngestQuery
Timeline · 7 updates
  1. investigating Feb 17, 2026, 07:43 PM UTC

    We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.

  2. identified Feb 17, 2026, 09:00 PM UTC

    We have identified the source of the issue as an underlying network transport problem and are working to remediate. There is no ETA at this time. Updates will be provided.

  3. identified Feb 17, 2026, 09:06 PM UTC

    Customer flow data and associated retention are not believed to be impacted at this time.

  4. identified Feb 17, 2026, 09:51 PM UTC

    Both redundant connections to a core site serving the Ashburn IAD US cluster are currently offline. Our engineers have been dispatched and are actively working to restore service. The Ashburn IAD US portal is unavailable at this time, and some data ingestion may be delayed or incomplete. We will provide regular updates until the US portal is fully restored.

  5. monitoring Feb 17, 2026, 10:30 PM UTC

    Our underlying inter site transport has been restored, and we are monitoring recovery of all services.

  6. monitoring Feb 17, 2026, 11:16 PM UTC

    We are continuing to recover services related to flow ingest and query.

  7. resolved Feb 18, 2026, 01:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 7, 2026

Query Performance Degradation

Detected by Pingoru
Feb 07, 2026, 06:57 PM UTC
Resolved
Feb 08, 2026, 07:51 PM UTC
Duration
1d
Affected: Query
Timeline · 4 updates
  1. investigating Feb 07, 2026, 06:57 PM UTC

    We are currently investigating an issue with query performance that may impact some customers.

  2. identified Feb 07, 2026, 07:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 07, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2026, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

OTT Data Enrichment Degradation

Detected by Pingoru
Feb 06, 2026, 03:28 AM UTC
Resolved
Feb 06, 2026, 04:21 AM UTC
Duration
53m
Affected: Flow Ingest
Timeline · 3 updates
  1. investigating Feb 06, 2026, 03:28 AM UTC

    We are currently investigating an issue with OTT Enrichment affecting a subset of customers.

  2. monitoring Feb 06, 2026, 04:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 06, 2026, 04:21 AM UTC

    This incident has been resolved.

Read the full incident report →

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