Kentik experienced a major incident on September 23, 2026, lasting 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 23, 2026, 08:14 PM UTC
At 18:20 UTC a host running an internal API service began to experience issues, resulting in high alert evaluation latency for NMS Alerts. Our team was able to quickly reallocate resources and restore service. Queues began shrinking at 18:50 and were back to normal levels around 19:00 UTC. This caused delays in notifications for NMS customers and possibly some confusing notifications as the backlog was processed. The issue has been resolved.
- resolved Sep 23, 2026, 08:15 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.