Kentik Outage History
Kentik is up right nowPingoru has recorded 52 incidents for Kentik: 34 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 4 | 55 of 720 (8%) |
| July 2026 | 3 | 9 of 744 (1%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 6 | 53 of 720 (7%) |
| October 2026 | 1 | 5 of 512 (1%) |
Incidents, newest first
Minor October 12, 2026 Elevated KDE Query Errors 3h 29m Query
Started Oct 12, 2026, 09:51 PM UTC· resolved Oct 13, 2026, 01:21 AM UTC
- investigating Oct 12, 2026, 09:51 PM UTC
We're experiencing an elevated level of KDE query errors and are currently looking into the issue.
- identified Oct 12, 2026, 10:25 PM UTC
We've identified the issue and we are deploying a fix.
- monitoring Oct 12, 2026, 11:37 PM UTC
The fix has been deployed and the query errors have subsided. We are continuing to monitor to situation.
- resolved Oct 13, 2026, 01:21 AM UTC
The issue causing KDE Query errors has been resolved.
Major September 30, 2026 Tagging Degraded 5h 53m Flow Ingest
Started Sep 30, 2026, 07:26 PM UTC· resolved Oct 01, 2026, 01:20 AM UTC
- identified Sep 30, 2026, 07:26 PM UTC
We've spotted an issue with our tagging services. We are currently exploring next steps for resolving the issue.
- monitoring Sep 30, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 01:20 AM UTC
This incident has been resolved.
Major September 29, 2026 Delays in NMS alert evaluation 17h 40m NMS
Started Sep 29, 2026, 12:48 AM UTC· resolved Sep 29, 2026, 06:29 PM UTC
- monitoring Sep 29, 2026, 12:48 AM UTC
We began experiencing delays in NMS alert processing in the SaaS EMEA cluster at roughly 9:20 AM UTC on Monday, September 28. Queues have been processed and alert evaluation is now happening at the standard pace.
- resolved Sep 29, 2026, 06:29 PM UTC
We think the impact from the issue is over.
Major September 23, 2026 High latency in NMS Alert evaluation 40m
Started Sep 23, 2026, 06:20 PM UTC· resolved Sep 23, 2026, 07:00 PM UTC
- monitoring Sep 23, 2026, 08:14 PM UTC
At 18:20 UTC a host running an internal API service began to experience issues, resulting in high alert evaluation latency for NMS Alerts. Our team was able to quickly reallocate resources and restore service. Queues began shrinking at 18:50 and were back to normal levels around 19:00 UTC. This caused delays in notifications for NMS customers and possibly some confusing notifications as the backlog was processed. The issue has been resolved.
- resolved Sep 23, 2026, 08:15 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Major September 13, 2026 KDE Queries Failing 2h 42m Query
Started Sep 13, 2026, 12:06 PM UTC· resolved Sep 13, 2026, 02:48 PM UTC
- investigating Sep 13, 2026, 12:06 PM UTC
We're noticing an increase KDE query failures and are investigating.
- monitoring Sep 13, 2026, 01:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2026, 02:48 PM UTC
This incident has been resolved.
Major September 10, 2026 Portal Instability 1d 2h Web Portal, REST API
Started Sep 10, 2026, 08:35 PM UTC· resolved Sep 11, 2026, 11:18 PM UTC
- investigating Sep 10, 2026, 08:35 PM UTC
We're experiencing a high level of API errors preventing some users from using our portal.
- monitoring Sep 11, 2026, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 11:18 PM UTC
This incident has been resolved.
Notice September 7, 2026 EU Portal Unreachable 13m Web Portal
Started Sep 07, 2026, 01:18 PM UTC· resolved Sep 07, 2026, 01:32 PM UTC
- investigating Sep 07, 2026, 01:18 PM UTC
We've detected an outage in our EU portal and are actively investigating.
Major August 18, 2026 Portal Access Degradation –
Started Aug 18, 2026, 05:30 PM UTC· resolved Aug 18, 2026, 05:30 PM UTC
- resolved Aug 18, 2026, 05:38 PM UTC
We are experiencing issues with Portal Access.
Major August 15, 2026 Synthetic Test Failures 1h 56m Synthetics Ingest
Started Aug 15, 2026, 03:06 PM UTC· resolved Aug 15, 2026, 05:02 PM UTC
- investigating Aug 15, 2026, 03:06 PM UTC
We have been notified of an increase in Synthetic Test Failures. We are currently investigating this.
- monitoring Aug 15, 2026, 04:05 PM UTC
We have pushed a fix for this issue and are now monitoring test results.
- resolved Aug 15, 2026, 05:02 PM UTC
We have resolved the issue. Tests should be showing correct results now.
Major July 29, 2026 US Portal Degradation 39m Web Portal
Started Jul 29, 2026, 12:50 AM UTC· resolved Jul 29, 2026, 01:29 AM UTC
- investigating Jul 29, 2026, 12:50 AM UTC
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
- resolved Jul 29, 2026, 01:29 AM UTC
This incident has been resolved.
Major July 23, 2026 Flow ingest degradation 1h 30m Flow Ingest
Started Jul 23, 2026, 02:16 AM UTC· resolved Jul 23, 2026, 03:47 AM UTC
- investigating Jul 23, 2026, 02:16 AM UTC
We're investigating issues on a portion of ingest hosts.
- identified Jul 23, 2026, 03:11 AM UTC
We have identified the issue and are working to resolve it.
- monitoring Jul 23, 2026, 03:37 AM UTC
Flow ingest has returned to normal levels and we are continuing to monitor.
- resolved Jul 23, 2026, 03:47 AM UTC
This incident has been resolved.
Minor July 7, 2026 Degraded query performance for subset of users 6h 45m Query
Started Jul 07, 2026, 12:30 PM UTC· resolved Jul 07, 2026, 07:16 PM UTC
- identified Jul 07, 2026, 05:55 PM UTC
Queries may be extremely slow or unresponsive for < 20% of users. We are currently investigating this issue.
- identified Jul 07, 2026, 05:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 07, 2026, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 07:16 PM UTC
This incident has been resolved.
Minor June 25, 2026 We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix. 1h 28m Notifications
Started Jun 25, 2026, 05:05 PM UTC· resolved Jun 25, 2026, 06:33 PM UTC
- investigating Jun 25, 2026, 05:05 PM UTC
We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.
- monitoring Jun 25, 2026, 05:47 PM UTC
The service is returning to normal for the affected accounts. Our team is actively monitoring the system to ensure performance remains stable and notifications continue to go through without further delay.
- resolved Jun 25, 2026, 06:33 PM UTC
After monitoring the system closely, we can confirm that notification delivery has fully stabilized. We have moved this issue to resolved, and all alerts are processing normally.
Major June 23, 2026 Azure Synthetics Agents Down 1d 7h Synthetics Ingest, Synthetics Alerting
Started Jun 23, 2026, 10:35 PM UTC· resolved Jun 25, 2026, 06:02 AM UTC
- investigating Jun 23, 2026, 10:35 PM UTC
All Azure based synthetics global agents are down, there will be no results coming from those agents.
- identified Jun 24, 2026, 12:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 02:29 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 24, 2026, 02:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 25, 2026, 06:02 AM UTC
This incident has been resolved.
Minor June 17, 2026 Degraded Portal and API Performance 18h 10m Web Portal, REST API
Started Jun 17, 2026, 10:54 PM UTC· resolved Jun 18, 2026, 05:05 PM UTC
- investigating Jun 17, 2026, 10:54 PM UTC
We are currently investigating reports of degraded performance across the Portal and API. Customers may experience slow page loads or intermittent API latency. Our team is actively triaging the issue, and we will provide another update as soon as we know more.
- monitoring Jun 17, 2026, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 17, 2026, 11:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 18, 2026, 05:05 PM UTC
This incident has been resolved.
Major June 17, 2026 Flow Enrichment Degradation 4h Flow Ingest
Started Jun 17, 2026, 07:52 AM UTC· resolved Jun 17, 2026, 11:52 AM UTC
- investigating Jun 17, 2026, 07:52 AM UTC
We are currently investigating this issue.
- monitoring Jun 17, 2026, 09:08 AM UTC
Enrichment services have been fully restored and are operating as expected. Continuous monitoring is in place to confirm stability and prevent recurrence.
- resolved Jun 17, 2026, 11:52 AM UTC
This incident has been resolved.
Major May 7, 2026 API Errors in Universal Agents page 33m Web Portal
Started May 07, 2026, 05:12 PM UTC· resolved May 07, 2026, 05:46 PM UTC
- investigating May 07, 2026, 05:12 PM UTC
We're investigating errors on the Universal Agents page in Portal.
- identified May 07, 2026, 05:33 PM UTC
We have identified the issue and are working on a fix. We will update when the fix has been deployed and verified.
- resolved May 07, 2026, 05:46 PM UTC
The issue has been resolved in all affected environments.
Minor April 30, 2026 US Portal Performance Issue 3h 53m Web Portal
Started Apr 30, 2026, 01:25 AM UTC· resolved Apr 30, 2026, 05:19 AM UTC
- investigating Apr 30, 2026, 01:25 AM UTC
We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.
- identified Apr 30, 2026, 02:26 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 30, 2026, 02:28 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 30, 2026, 03:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 05:19 AM UTC
This incident has been resolved.
Notice April 10, 2026 US IAD1 BGP Interruption 2h 25m BGP Peering and Enrichment, Flow Ingest
Started Apr 10, 2026, 05:44 PM UTC· resolved Apr 10, 2026, 08:09 PM UTC
- identified Apr 10, 2026, 05:44 PM UTC
We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.
- resolved Apr 10, 2026, 08:09 PM UTC
This incident has been resolved.
Major March 26, 2026 Elevated Universal Agent API Errors 2h 12m Web Portal, NMS
Started Mar 26, 2026, 03:17 PM UTC· resolved Mar 26, 2026, 05:29 PM UTC
- investigating Mar 26, 2026, 03:17 PM UTC
We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.
- monitoring Mar 26, 2026, 03:26 PM UTC
We are now seeing significantly reduced error rates and systems are operational.
- resolved Mar 26, 2026, 05:29 PM UTC
This incident has been resolved.
Minor February 27, 2026 NMS Historical Metrics Gaps –
Started Feb 27, 2026, 01:00 AM UTC· resolved Feb 27, 2026, 01:00 AM UTC
- resolved Feb 27, 2026, 08:27 AM UTC
At approximately 01:00 UTC on February 27, 2026, a configuration change deployed to the Kentik NMS service operated beyond its intended scope. Our monitoring detected the issue and the deployment was halted. As a result, some customers may see gaps in historical NMS metrics data older than 90 days for a subset of devices. We are investigating recovery options and have implemented safeguards to prevent recurrence.
Major February 25, 2026 Agent-based ingest in partial outage 1h 44m Synthetics Ingest, Flow Ingest, NMS
Started Feb 25, 2026, 04:00 PM UTC· resolved Feb 25, 2026, 05:45 PM UTC
- identified Feb 25, 2026, 04:44 PM UTC
The issue has been identified and a fix is being deployed.
- monitoring Feb 25, 2026, 05:09 PM UTC
A fix has been deployed as of 1642 UTC, and we are continuing to monitor recovery.
- resolved Feb 25, 2026, 05:45 PM UTC
This incident has been resolved.
Minor February 7, 2026 Query Performance Degradation 1d Query
Started Feb 07, 2026, 06:57 PM UTC· resolved Feb 08, 2026, 07:51 PM UTC
- investigating Feb 07, 2026, 06:57 PM UTC
We are currently investigating an issue with query performance that may impact some customers.
- identified Feb 07, 2026, 07:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 07, 2026, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 08, 2026, 07:51 PM UTC
This incident has been resolved.
Minor February 6, 2026 OTT Data Enrichment Degradation 53m Flow Ingest
Started Feb 06, 2026, 03:28 AM UTC· resolved Feb 06, 2026, 04:21 AM UTC
- investigating Feb 06, 2026, 03:28 AM UTC
We are currently investigating an issue with OTT Enrichment affecting a subset of customers.
- monitoring Feb 06, 2026, 04:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 04:21 AM UTC
This incident has been resolved.
Minor January 29, 2026 New Device Query Inaccuracy 2h 10m Query
Started Jan 29, 2026, 11:26 PM UTC· resolved Jan 30, 2026, 01:37 AM UTC
- investigating Jan 29, 2026, 11:26 PM UTC
Customers may observe missing or inaccurate data for devices added or modified within the last ~48 hours. We are actively investigating.
- identified Jan 29, 2026, 11:59 PM UTC
The issue has been identified and we are deploying a fix.
- resolved Jan 30, 2026, 01:37 AM UTC
This issue is now resolved.