Kentik had 32 outages in the last 2 years totaling 158h 39m of downtime — averaging 1.3 incidents per month.
There were 32 Kentik outages since October 6, 2025 totaling 158h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've spotted an issue with our tagging services. We are currently exploring next steps for resolving the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We began experiencing delays in NMS alert processing in the SaaS EMEA cluster at roughly 9:20 AM UTC on Monday, September 28. Queues have been processed and alert evaluation is now happening at the standard pace.
We think the impact from the issue is over.
At 18:20 UTC a host running an internal API service began to experience issues, resulting in high alert evaluation latency for NMS Alerts. Our team was able to quickly reallocate resources and restore service. Queues began shrinking at 18:50 and were back to normal levels around 19:00 UTC. This caused delays in notifications for NMS customers and possibly some confusing notifications as the backlog was processed. The issue has been resolved.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We're noticing an increase KDE query failures and are investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing a high level of API errors preventing some users from using our portal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've detected an outage in our EU portal and are actively investigating.
We are experiencing issues with Portal Access.
We have been notified of an increase in Synthetic Test Failures. We are currently investigating this.
We have pushed a fix for this issue and are now monitoring test results.
We have resolved the issue. Tests should be showing correct results now.
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
This incident has been resolved.
We're investigating issues on a portion of ingest hosts.
We have identified the issue and are working to resolve it.
Flow ingest has returned to normal levels and we are continuing to monitor.
This incident has been resolved.
Queries may be extremely slow or unresponsive for < 20% of users. We are currently investigating this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.
The service is returning to normal for the affected accounts. Our team is actively monitoring the system to ensure performance remains stable and notifications continue to go through without further delay.
After monitoring the system closely, we can confirm that notification delivery has fully stabilized. We have moved this issue to resolved, and all alerts are processing normally.
All Azure based synthetics global agents are down, there will be no results coming from those agents.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of degraded performance across the Portal and API. Customers may experience slow page loads or intermittent API latency. Our team is actively triaging the issue, and we will provide another update as soon as we know more.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
Enrichment services have been fully restored and are operating as expected. Continuous monitoring is in place to confirm stability and prevent recurrence.
This incident has been resolved.
We're investigating errors on the Universal Agents page in Portal.
We have identified the issue and are working on a fix. We will update when the fix has been deployed and verified.
The issue has been resolved in all affected environments.
We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.
This incident has been resolved.
We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.
We are now seeing significantly reduced error rates and systems are operational.
This incident has been resolved.
At approximately 01:00 UTC on February 27, 2026, a configuration change deployed to the Kentik NMS service operated beyond its intended scope. Our monitoring detected the issue and the deployment was halted. As a result, some customers may see gaps in historical NMS metrics data older than 90 days for a subset of devices. We are investigating recovery options and have implemented safeguards to prevent recurrence.
The issue has been identified and a fix is being deployed.
A fix has been deployed as of 1642 UTC, and we are continuing to monitor recovery.
This incident has been resolved.
We are currently investigating an issue with query performance that may impact some customers.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with OTT Enrichment affecting a subset of customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers may observe missing or inaccurate data for devices added or modified within the last ~48 hours. We are actively investigating.
The issue has been identified and we are deploying a fix.
This issue is now resolved.
We are currently investigating this issue.
This incident has been resolved.