Kentik Outage History

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Kentik had 48 outages in the last 2 years totaling 161h 30m of downtime — averaging 2 incidents per month.

There were 48 Kentik outages since April 9, 2025 totaling 161h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kentik.com

Minor October 12, 2026

Elevated KDE Query Errors

Detected by Pingoru
Oct 12, 2026, 09:51 PM UTC
Resolved
Oct 13, 2026, 01:21 AM UTC
Duration
3h 29m
Affected: Query
Timeline · 4 updates
  1. investigating Oct 12, 2026, 09:51 PM UTC

    We're experiencing an elevated level of KDE query errors and are currently looking into the issue.

  2. identified Oct 12, 2026, 10:25 PM UTC

    We've identified the issue and we are deploying a fix.

  3. monitoring Oct 12, 2026, 11:37 PM UTC

    The fix has been deployed and the query errors have subsided. We are continuing to monitor to situation.

  4. resolved Oct 13, 2026, 01:21 AM UTC

    The issue causing KDE Query errors has been resolved.

Read the full incident report →

Major September 30, 2026

Tagging Degraded

Detected by Pingoru
Sep 30, 2026, 07:26 PM UTC
Resolved
Oct 01, 2026, 01:20 AM UTC
Duration
5h 53m
Affected: Flow Ingest
Timeline · 3 updates
  1. identified Sep 30, 2026, 07:26 PM UTC

    We've spotted an issue with our tagging services. We are currently exploring next steps for resolving the issue.

  2. monitoring Sep 30, 2026, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2026

Delays in NMS alert evaluation

Detected by Pingoru
Sep 29, 2026, 12:48 AM UTC
Resolved
Sep 29, 2026, 06:29 PM UTC
Duration
17h 40m
Affected: NMS
Timeline · 2 updates
  1. monitoring Sep 29, 2026, 12:48 AM UTC

    We began experiencing delays in NMS alert processing in the SaaS EMEA cluster at roughly 9:20 AM UTC on Monday, September 28. Queues have been processed and alert evaluation is now happening at the standard pace.

  2. resolved Sep 29, 2026, 06:29 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major September 23, 2026

High latency in NMS Alert evaluation

Detected by Pingoru
Sep 23, 2026, 08:14 PM UTC
Resolved
Sep 23, 2026, 08:15 PM UTC
Duration
41s
Timeline · 2 updates
  1. monitoring Sep 23, 2026, 08:14 PM UTC

    At 18:20 UTC a host running an internal API service began to experience issues, resulting in high alert evaluation latency for NMS Alerts. Our team was able to quickly reallocate resources and restore service. Queues began shrinking at 18:50 and were back to normal levels around 19:00 UTC. This caused delays in notifications for NMS customers and possibly some confusing notifications as the backlog was processed. The issue has been resolved.

  2. resolved Sep 23, 2026, 08:15 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Read the full incident report →

Major September 13, 2026

KDE Queries Failing

Detected by Pingoru
Sep 13, 2026, 12:06 PM UTC
Resolved
Sep 13, 2026, 02:48 PM UTC
Duration
2h 42m
Affected: Query
Timeline · 3 updates
  1. investigating Sep 13, 2026, 12:06 PM UTC

    We're noticing an increase KDE query failures and are investigating.

  2. monitoring Sep 13, 2026, 01:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 13, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026

Portal Instability

Detected by Pingoru
Sep 10, 2026, 08:35 PM UTC
Resolved
Sep 11, 2026, 11:18 PM UTC
Duration
1d 2h
Affected: Web PortalREST API
Timeline · 3 updates
  1. investigating Sep 10, 2026, 08:35 PM UTC

    We're experiencing a high level of API errors preventing some users from using our portal.

  2. monitoring Sep 11, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2026, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2026

EU Portal Unreachable

Detected by Pingoru
Sep 07, 2026, 01:18 PM UTC
Resolved
Sep 07, 2026, 01:32 PM UTC
Duration
13m
Affected: Web Portal
Timeline · 1 update
  1. investigating Sep 07, 2026, 01:18 PM UTC

    We've detected an outage in our EU portal and are actively investigating.

Read the full incident report →

Major August 15, 2026

Synthetic Test Failures

Detected by Pingoru
Aug 15, 2026, 03:06 PM UTC
Resolved
Aug 15, 2026, 05:02 PM UTC
Duration
1h 56m
Affected: Synthetics Ingest
Timeline · 3 updates
  1. investigating Aug 15, 2026, 03:06 PM UTC

    We have been notified of an increase in Synthetic Test Failures. We are currently investigating this.

  2. monitoring Aug 15, 2026, 04:05 PM UTC

    We have pushed a fix for this issue and are now monitoring test results.

  3. resolved Aug 15, 2026, 05:02 PM UTC

    We have resolved the issue. Tests should be showing correct results now.

Read the full incident report →

Major July 29, 2026

US Portal Degradation

Detected by Pingoru
Jul 29, 2026, 12:50 AM UTC
Resolved
Jul 29, 2026, 01:29 AM UTC
Duration
39m
Affected: Web Portal
Timeline · 2 updates
  1. investigating Jul 29, 2026, 12:50 AM UTC

    We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.

  2. resolved Jul 29, 2026, 01:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2026

Flow ingest degradation

Detected by Pingoru
Jul 23, 2026, 02:16 AM UTC
Resolved
Jul 23, 2026, 03:47 AM UTC
Duration
1h 30m
Affected: Flow Ingest
Timeline · 4 updates
  1. investigating Jul 23, 2026, 02:16 AM UTC

    We're investigating issues on a portion of ingest hosts.

  2. identified Jul 23, 2026, 03:11 AM UTC

    We have identified the issue and are working to resolve it.

  3. monitoring Jul 23, 2026, 03:37 AM UTC

    Flow ingest has returned to normal levels and we are continuing to monitor.

  4. resolved Jul 23, 2026, 03:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Degraded query performance for subset of users

Detected by Pingoru
Jul 07, 2026, 12:30 PM UTC
Resolved
Jul 07, 2026, 07:16 PM UTC
Duration
6h 45m
Affected: Query
Timeline · 4 updates
  1. identified Jul 07, 2026, 05:55 PM UTC

    Queries may be extremely slow or unresponsive for < 20% of users. We are currently investigating this issue.

  2. identified Jul 07, 2026, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 07, 2026, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.

Detected by Pingoru
Jun 25, 2026, 05:05 PM UTC
Resolved
Jun 25, 2026, 06:33 PM UTC
Duration
1h 28m
Affected: Notifications
Timeline · 3 updates
  1. investigating Jun 25, 2026, 05:05 PM UTC

    We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.

  2. monitoring Jun 25, 2026, 05:47 PM UTC

    The service is returning to normal for the affected accounts. Our team is actively monitoring the system to ensure performance remains stable and notifications continue to go through without further delay.

  3. resolved Jun 25, 2026, 06:33 PM UTC

    After monitoring the system closely, we can confirm that notification delivery has fully stabilized. We have moved this issue to resolved, and all alerts are processing normally.

Read the full incident report →

Major June 23, 2026

Azure Synthetics Agents Down

Detected by Pingoru
Jun 23, 2026, 10:35 PM UTC
Resolved
Jun 25, 2026, 06:02 AM UTC
Duration
1d 7h
Affected: Synthetics IngestSynthetics Alerting
Timeline · 5 updates
  1. investigating Jun 23, 2026, 10:35 PM UTC

    All Azure based synthetics global agents are down, there will be no results coming from those agents.

  2. identified Jun 24, 2026, 12:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2026, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 24, 2026, 02:33 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 25, 2026, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Degraded Portal and API Performance

Detected by Pingoru
Jun 17, 2026, 10:54 PM UTC
Resolved
Jun 18, 2026, 05:05 PM UTC
Duration
18h 10m
Affected: Web PortalREST API
Timeline · 4 updates
  1. investigating Jun 17, 2026, 10:54 PM UTC

    We are currently investigating reports of degraded performance across the Portal and API. Customers may experience slow page loads or intermittent API latency. Our team is actively triaging the issue, and we will provide another update as soon as we know more.

  2. monitoring Jun 17, 2026, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 17, 2026, 11:12 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 18, 2026, 05:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026

Flow Enrichment Degradation

Detected by Pingoru
Jun 17, 2026, 07:52 AM UTC
Resolved
Jun 17, 2026, 11:52 AM UTC
Duration
4h
Affected: Flow Ingest
Timeline · 3 updates
  1. investigating Jun 17, 2026, 07:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 09:08 AM UTC

    Enrichment services have been fully restored and are operating as expected. Continuous monitoring is in place to confirm stability and prevent recurrence.

  3. resolved Jun 17, 2026, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2026

API Errors in Universal Agents page

Detected by Pingoru
May 07, 2026, 05:12 PM UTC
Resolved
May 07, 2026, 05:46 PM UTC
Duration
33m
Affected: Web Portal
Timeline · 3 updates
  1. investigating May 07, 2026, 05:12 PM UTC

    We're investigating errors on the Universal Agents page in Portal.

  2. identified May 07, 2026, 05:33 PM UTC

    We have identified the issue and are working on a fix. We will update when the fix has been deployed and verified.

  3. resolved May 07, 2026, 05:46 PM UTC

    The issue has been resolved in all affected environments.

Read the full incident report →

Minor April 30, 2026

US Portal Performance Issue

Detected by Pingoru
Apr 30, 2026, 01:25 AM UTC
Resolved
Apr 30, 2026, 05:19 AM UTC
Duration
3h 53m
Affected: Web Portal
Timeline · 5 updates
  1. investigating Apr 30, 2026, 01:25 AM UTC

    We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.

  2. identified Apr 30, 2026, 02:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 02:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 30, 2026, 03:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 30, 2026, 05:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2026

US IAD1 BGP Interruption

Detected by Pingoru
Apr 10, 2026, 05:44 PM UTC
Resolved
Apr 10, 2026, 08:09 PM UTC
Duration
2h 25m
Affected: BGP Peering and EnrichmentFlow Ingest
Timeline · 2 updates
  1. identified Apr 10, 2026, 05:44 PM UTC

    We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.

  2. resolved Apr 10, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

Elevated Universal Agent API Errors

Detected by Pingoru
Mar 26, 2026, 03:17 PM UTC
Resolved
Mar 26, 2026, 05:29 PM UTC
Duration
2h 12m
Affected: Web PortalNMS
Timeline · 3 updates
  1. investigating Mar 26, 2026, 03:17 PM UTC

    We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.

  2. monitoring Mar 26, 2026, 03:26 PM UTC

    We are now seeing significantly reduced error rates and systems are operational.

  3. resolved Mar 26, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

NMS Historical Metrics Gaps

Detected by Pingoru
Feb 27, 2026, 01:00 AM UTC
Resolved
Feb 27, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2026, 08:27 AM UTC

    At approximately 01:00 UTC on February 27, 2026, a configuration change deployed to the Kentik NMS service operated beyond its intended scope. Our monitoring detected the issue and the deployment was halted. As a result, some customers may see gaps in historical NMS metrics data older than 90 days for a subset of devices. We are investigating recovery options and have implemented safeguards to prevent recurrence.

Read the full incident report →

Major February 25, 2026

Agent-based ingest in partial outage

Detected by Pingoru
Feb 25, 2026, 04:00 PM UTC
Resolved
Feb 25, 2026, 05:45 PM UTC
Duration
1h 44m
Affected: Synthetics IngestFlow IngestNMS
Timeline · 3 updates
  1. identified Feb 25, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being deployed.

  2. monitoring Feb 25, 2026, 05:09 PM UTC

    A fix has been deployed as of 1642 UTC, and we are continuing to monitor recovery.

  3. resolved Feb 25, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 7, 2026

Query Performance Degradation

Detected by Pingoru
Feb 07, 2026, 06:57 PM UTC
Resolved
Feb 08, 2026, 07:51 PM UTC
Duration
1d
Affected: Query
Timeline · 4 updates
  1. investigating Feb 07, 2026, 06:57 PM UTC

    We are currently investigating an issue with query performance that may impact some customers.

  2. identified Feb 07, 2026, 07:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 07, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2026, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

OTT Data Enrichment Degradation

Detected by Pingoru
Feb 06, 2026, 03:28 AM UTC
Resolved
Feb 06, 2026, 04:21 AM UTC
Duration
53m
Affected: Flow Ingest
Timeline · 3 updates
  1. investigating Feb 06, 2026, 03:28 AM UTC

    We are currently investigating an issue with OTT Enrichment affecting a subset of customers.

  2. monitoring Feb 06, 2026, 04:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 06, 2026, 04:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026

New Device Query Inaccuracy

Detected by Pingoru
Jan 29, 2026, 11:26 PM UTC
Resolved
Jan 30, 2026, 01:37 AM UTC
Duration
2h 10m
Affected: Query
Timeline · 3 updates
  1. investigating Jan 29, 2026, 11:26 PM UTC

    Customers may observe missing or inaccurate data for devices added or modified within the last ~48 hours. We are actively investigating.

  2. identified Jan 29, 2026, 11:59 PM UTC

    The issue has been identified and we are deploying a fix.

  3. resolved Jan 30, 2026, 01:37 AM UTC

    This issue is now resolved.

Read the full incident report →