JW Player incident

Delays in some video processing tasks

Resolved after 49 minutes, affecting Live Channels, on November 3, 2026.

monitoring Nov 03, 2026, 02:59 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 03, 2026, 02:42 AM UTC
Resolved
Nov 03, 2026, 03:32 AM UTC
Duration
49m
Detected by Pingoru
Nov 03, 2026, 02:42 AM UTC

Affected components

Live Channels

Update timeline

  1. identified Nov 03, 2026, 02:42 AM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Nov 03, 2026, 02:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2026, 03:32 AM UTC

    This incident has been resolved.

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