Jitterbit Outage History

| **Root Cause Analysis** | | | --- | --- | | **Product** | Harmonhy iPaaS | | **Issue** | Degraded performance within Jitterbit iPaaS product, which resulted in delayed or failed operation executions. | | **Impact** | Major | | **Service Impact** | This outage affected running operations where the status was delayed. | | **Location** | EMEA | | **Problem Description** | Jitterbit identified a delay in its logging and status system. This caused some operations to appear stuck in 'submitted,' which blocked scheduled operations that were waiting for the previous step to finish. | | **Timeline of Events \(UTC\)** | Intermittent between 09:20 and 15:10 UTC, April 16, 2026 | | **Root Cause** | Increased data volume caused by a looping event that slowed status update frequency, causing a cascade of issues across several logging system components. | | **Action** | Immediate Action: Removed offending looping events that put undue strain on logging and status systems. Strategic Action: Deploy safeguards to prevent similar surges. Implement Read/Write separation to ensure high-volume read traffic does not contend with or degrade operation runtimes. Track non-terminal operation counts to identify and alert on processing delays in real-time. |