EMEA Harmony (West): Degraded Performance - Delayed Operation Logs

Update timeline

1. investigating Apr 16, 2026, 01:42 PM UTC

   We are currently experiencing degraded performance in our EMEA Harmony (West) zone. Please check back for updates.

2. monitoring Apr 16, 2026, 03:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 16, 2026, 04:46 PM UTC

   This incident has been resolved.

4. postmortem Apr 16, 2026, 08:08 PM UTC

   | **Root Cause Analysis** | | | --- | --- | | **Product** | Harmonhy iPaaS | | **Issue** | Degraded performance within Jitterbit iPaaS product, which resulted in delayed or failed operation executions. | | **Impact** | Major | | **Service Impact** | This outage affected running operations where the status was delayed. | | **Location** | EMEA | | **Problem Description** | Jitterbit identified a delay in its logging and status system. This caused some operations to appear stuck in 'submitted,' which blocked scheduled operations that were waiting for the previous step to finish. | | **Timeline of Events \(UTC\)** | Intermittent between 09:20 and 15:10 UTC, April 16, 2026 | | **Root Cause** | Increased data volume caused by a looping event that slowed status update frequency, causing a cascade of issues across several logging system components. | | **Action** | Immediate Action: Removed offending looping events that put undue strain on logging and status systems. Strategic Action: Deploy safeguards to prevent similar surges. Implement Read/Write separation to ensure high-volume read traffic does not contend with or degrade operation runtimes. Track non-terminal operation counts to identify and alert on processing delays in real-time. |