Jitterbit incident

eiCloud UI/API (NA Region): Degraded Performance

Minor Resolved View vendor source →

Jitterbit experienced a minor incident on November 13, 2025 affecting Portal, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 06:12 PM UTC
Resolved
Nov 14, 2025, 12:19 AM UTC
Duration
6h 7m
Detected by Pingoru
Nov 13, 2025, 06:12 PM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 13, 2025, 06:12 PM UTC

    We are currently experiencing degraded performance on our NA UI/API. Please check back for updates.

  2. investigating Nov 13, 2025, 07:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 13, 2025, 07:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 13, 2025, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Nov 13, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 14, 2025, 12:19 AM UTC

    This incident has been resolved.