Jitterbit incident

Harmony SAML authentication

Minor Resolved View vendor source →
Started
Feb 26, 2026, 05:17 PM UTC
Resolved
Feb 27, 2026, 10:08 PM UTC
Duration
1d 4h
Detected by Pingoru
Feb 26, 2026, 05:17 PM UTC

Affected components

Harmony PortalHarmony PortalHarmony Portal

Update timeline

  1. investigating Feb 26, 2026, 05:17 PM UTC

    Please be advised that we are currently investigating a technical issue affecting the Harmony SAML login service. Some users may experience "Access Denied" errors or find themselves locked out of the system. Action Required: If you require immediate access and are unable to log in, please reach out to our Support Team ([email protected]). They are standing by to assist with an interim workaround until the primary login service is restored. We apologize for this interruption and are working to resolve the matter as a high priority.

  2. identified Feb 26, 2026, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 27, 2026, 10:08 PM UTC

    This incident has been resolved.

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