Iristel Outage History

Iristel partial outage · 1 active incident View live status →

Iristel had 15 outages in the last 2 years totaling 803h 23m of downtime — averaging 0.6 incidents per month.

There were 15 Iristel outages since June 24, 2025 totaling 803h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iristel.com

Major May 29, 2026

PSTN Connectivity: Val-d'Or, QC

Detected by Pingoru
May 29, 2026, 02:32 PM UTC
Resolved
May 30, 2026, 03:24 AM UTC
Duration
12h 52m
Affected: QUEBEC
Timeline · 3 updates
  1. investigating May 29, 2026, 02:32 PM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our platform team is actively investigating the issue to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

  2. identified May 29, 2026, 05:03 PM UTC

    Dear Iristel Customers, After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement. A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity. The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow. We sincerely thank you for your patience and understanding during this time. Sincerely, Iristel NOC

  3. resolved May 30, 2026, 03:24 AM UTC

    Dear Iristel Customers, Faulty media gateway device has been replaced and services should be working as expected. Restored Time: May 29, 2026 2300H Eastern Time May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Regards, Iristel NOC

Read the full incident report →

Major May 1, 2026

PSTN connectivity: Richmond Hill, Ontario

Detected by Pingoru
May 01, 2026, 05:50 PM UTC
Resolved
May 01, 2026, 11:25 PM UTC
Duration
5h 34m
Affected: ONTARIO
Timeline · 3 updates
  1. investigating May 01, 2026, 05:50 PM UTC

    Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC

  2. identified May 01, 2026, 09:19 PM UTC

    Dear Iristel Customers, Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high. It appears that the air conditioning unit may be turned off or not functioning properly. The site admin is currently working to restore proper cooling in the room. We will provide further updates once the issue has been resolved. Sincerely, Iristel NOC

  3. resolved May 01, 2026, 11:25 PM UTC

    Dear Iristel Customers, The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. Restored Time: 18:10 EDT May 01, 2026 May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. Regards, Iristel NOC

Read the full incident report →

Major April 4, 2026

PSTN Connectivity Issue - Val d'Or, Quebec

Detected by Pingoru
Apr 04, 2026, 11:45 PM UTC
Resolved
May 01, 2026, 06:32 PM UTC
Duration
26d 18h
Affected: QUEBEC
Timeline · 3 updates
  1. investigating Apr 04, 2026, 11:45 PM UTC

    Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

  2. monitoring Apr 06, 2026, 04:03 AM UTC

    Dear Iristel Customers, Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists. Thank you for your patience and understanding. Regards, Iristel NOC

  3. resolved May 01, 2026, 06:32 PM UTC

    Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

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Notice February 8, 2026

Inaccessiblity issue on EspressoDID Webpage

Detected by Pingoru
Feb 08, 2026, 11:01 PM UTC
Resolved
Feb 08, 2026, 11:01 PM UTC
Duration
—
Affected: TOLL FREE SERVICES
Timeline · 1 update
  1. resolved Feb 08, 2026, 11:01 PM UTC

    Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

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Notice February 4, 2026

Enterprise system - issues with Webex log in.

Detected by Pingoru
Feb 04, 2026, 07:44 PM UTC
Resolved
Feb 04, 2026, 07:44 PM UTC
Duration
—
Affected: HOSTED PBX
Timeline · 1 update
  1. resolved Feb 04, 2026, 07:44 PM UTC

    Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

Read the full incident report →

Notice February 3, 2026

Network Reachability - Canada | 02/03/26

Detected by Pingoru
Feb 03, 2026, 08:30 AM UTC
Resolved
Feb 03, 2026, 11:56 AM UTC
Duration
3h 26m
Affected: SIP PEERINGS
Timeline · 4 updates
  1. identified Feb 03, 2026, 08:30 AM UTC

    Dear Iristel Customers, We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions. Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support/NOC teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC

  2. identified Feb 03, 2026, 09:14 AM UTC

    Dear Iristel customers, We are continuing monitoring the issue. Sincerely, Iristel NOC

  3. identified Feb 03, 2026, 09:18 AM UTC

    Dear Iristel customers, We confirm that the links are up and stable and the issue can be marked resolved. If you face any connectivity/calls or other issues our support/noc team can be of assistance. Sincerely, Iristel NOC

  4. resolved Feb 03, 2026, 11:56 AM UTC

    The incident is resolved.

Read the full incident report →

Notice January 18, 2026

PSTN Outge in New Brunswick

Detected by Pingoru
Jan 18, 2026, 01:14 AM UTC
Resolved
Jan 18, 2026, 01:14 AM UTC
Duration
—
Affected: NEW BRUNSWICK
Timeline · 1 update
  1. resolved Jan 18, 2026, 01:14 AM UTC

    Dear Iristel Customers, Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - January 17, 2026 05:10:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

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Minor January 5, 2026

Voicemail issue - enterprise network

Detected by Pingoru
Jan 05, 2026, 08:49 PM UTC
Resolved
Jan 06, 2026, 07:04 PM UTC
Duration
22h 15m
Affected: HOSTED PBX
Timeline · 3 updates
  1. identified Jan 05, 2026, 08:49 PM UTC

    Dear Iristel Enterprise customers, We are currently experiencing an issue with our voicemail infrastructure New voicemails are not playable at this moment. All other services remains fully operational. We apologize for the inconvenience and thank you for your understanding. Sincerely, Iristel NOC

  2. monitoring Jan 06, 2026, 12:06 AM UTC

    Dear Valued Customer, As of 5:30 PM, voicemail services have been restored. We are actively monitoring the system to ensure continued stability. Thank you for your patience and understanding. Sincerely, Iristel NOC

  3. resolved Jan 06, 2026, 07:04 PM UTC

    Dear Iristel enterprise customers, After thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team. We thank you once again for your support and understanding. Sincerely, Iristel NOC

Read the full incident report →

Minor December 3, 2025

Fredericton, NB - PSTN Connectivity Issue

Detected by Pingoru
Dec 03, 2025, 11:57 PM UTC
Resolved
Dec 04, 2025, 07:41 PM UTC
Duration
19h 43m
Affected: NEW BRUNSWICK
Timeline · 3 updates
  1. investigating Dec 03, 2025, 11:57 PM UTC

    Dear Iristel Customers, Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB. We are currently investigating this situation internally and with or co-location provider. We will keep this page updated as we receive more information Sincerely, Iristel NOC

  2. monitoring Dec 04, 2025, 05:03 PM UTC

    Dear Iristel Customers, Please be advised that connectivity has been restored in Fredericton, NB and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - December 4, 2025 11:17:11 AM EST (approximately) Thank you for your continued support.

  3. resolved Dec 04, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT

Detected by Pingoru
Nov 18, 2025, 10:04 AM UTC
Resolved
Nov 19, 2025, 10:27 AM UTC
Duration
1d
Affected: SIP PEERINGS
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 10:04 AM UTC

    Dear Iristel Customers, Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT Summary: A maintenance window has been scheduled to reboot the cards on our primary and secondary MGW's. Timeline: The affected date: Nov 19 from 5:00 AM EDT to 5:30AM EDT. Downtime Prevention: no downtime is expected as there are 2 redundant controllers. Escalation Contacts: If you notice any complications during this maintenance window or if you have any other requirements related to the exchange/quality of RTP packets, please do not hesitate to contact our IRISTEL's NOC team immediately thru our email: [email protected] or at +1-416-295-0010. We will gladly address any concerns you may have. We at Iristel always strive to have the best possible service and thank you for understanding the need for maintenance events as announced. Thank you, Sincerelly Iristel team

  2. resolved Nov 19, 2025, 10:27 AM UTC

    The maintenance has been completed. Thank you.

Read the full incident report →

Major November 7, 2025

Connectivity Issue in Richmond Hill, Ontario

Detected by Pingoru
Nov 07, 2025, 05:43 PM UTC
Resolved
Nov 07, 2025, 09:20 PM UTC
Duration
3h 37m
Affected: ONTARIO
Timeline · 3 updates
  1. investigating Nov 07, 2025, 05:43 PM UTC

    Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

  2. monitoring Nov 07, 2025, 08:27 PM UTC

    Dear Iristel Customers, Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding. Regards, Iristel NOC

  3. resolved Nov 07, 2025, 09:20 PM UTC

    Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC

Read the full incident report →

Major October 31, 2025

PSTN Connectivity Issue in Woodstock, Ontario

Detected by Pingoru
Oct 31, 2025, 04:05 PM UTC
Resolved
Oct 31, 2025, 10:16 PM UTC
Duration
6h 11m
Affected: ONTARIO
Timeline · 5 updates
  1. investigating Oct 31, 2025, 04:05 PM UTC

    Dear Iristel Customers, Please be advised that as of 7:45 AM EDT today, we are currently experiencing a Media Gateway disconnection in our Woodstock, ON site. This event is impacting call completion to and from the PSTN within Woodstock ON, Canada. Impact symptoms: Call drops, disconnections, and reachability issues. Current actions: The issue has been escalated to our platform team and local co-location provider for further investigation. ETR: Unavailable at this time. We sincerely apologize for the inconvenience and service interruption. Our teams are working diligently to restore services and maintain consistent uptime in this sector. Sincerely, Iristel NOC

  2. investigating Oct 31, 2025, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 31, 2025, 05:10 PM UTC

    Dear Iristel Customers, We would like to provide an update regarding the service affecting Woodstock, Ontario. Our teams have identified the root cause of the issue, and a replacement Media Gateway is currently en route to the site. Once received, our engineering team will begin the replacement and perform testing to restore services as quickly as possible. We sincerely appreciate your continued patience and understanding. Sincerely, Iristel NOC

  4. monitoring Oct 31, 2025, 09:12 PM UTC

    Dear Iristel Customers, We have been informed that our engineering team has successfully resolved the issue affecting Woodstock, Ontario. Resolution Time: 4:10 PM ET (October 31, 2025) If you continue to experience any service issues, please reach out to our support team. We appreciate your patience and understanding as we continue to closely monitor the service to ensure stability. Sincerely, Iristel NOC

  5. resolved Oct 31, 2025, 10:16 PM UTC

    Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC

Read the full incident report →

Minor August 12, 2025

PSTN Connectivity failure - Intermittent

Detected by Pingoru
Aug 12, 2025, 02:09 PM UTC
Resolved
Aug 12, 2025, 08:48 PM UTC
Duration
6h 38m
Affected: ONTARIOQUEBECBRITISH COLUMBIAALBERTAMANITOBASASKATCHEWANNOVA SCOTIANEW BRUNSWICKNEWFOUNDLAND AND LABRADORPRINCE EDWARD ISLANDYUKONNORTHWEST TERRITORIESNUNAVUT
Timeline · 4 updates
  1. investigating Aug 12, 2025, 02:09 PM UTC

    Dear Iristel customers, We are currently experiencing an intermittent connectivity issue on our SS7 network. As a result, our remote media gateways are facing difficulties in reaching our core network. Our engineering team is looking into this issue. More information to follow. Sincerely, Iristel NOC

  2. identified Aug 12, 2025, 05:28 PM UTC

    Dear Iristel Customers, Unfortunately, our engineering team continues to investigate this issue as of 13:25 EDT. ETR is not available yet. Sincerely, Iristel NOC

  3. monitoring Aug 12, 2025, 06:31 PM UTC

    Dear Iristel Customers, The connectivity issue has been cleared by our engineering team as of 14:00 today. If you continue to face challenges, please let our support team know. Sincerely, Iristel NOC

  4. resolved Aug 12, 2025, 08:48 PM UTC

    Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC

Read the full incident report →

Major July 8, 2025

PSTN Outage - Val d'Or, Quebec

Detected by Pingoru
Jul 08, 2025, 03:46 PM UTC
Resolved
Jul 10, 2025, 06:41 PM UTC
Duration
2d 2h
Affected: QUEBEC
Timeline · 5 updates
  1. investigating Jul 08, 2025, 03:46 PM UTC

    Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue start time - 7/7/25 8:15:43 PM EDT We will keep you posted as we receive additional information, we appreciate your patience. Sincerely, Iristel NOC

  2. identified Jul 09, 2025, 05:34 PM UTC

    Dear Iristel customers, We would like to provide an update regarding the ongoing service outage in Val-d'Or, Quebec. Our teams have identified the root cause as a failed DS3 multiplexor. Unfortunately, the replacement unit is delayed due to a shipping issue. We sincerely apologize for the inconvenience and appreciate your continued patience. Further updates will be shared as soon as more information becomes available. Sincerely, Iristel NOC

  3. identified Jul 09, 2025, 06:33 PM UTC

    Dear Iristel customers, We would like to provide a further update on the service outage affecting Val-d'Or, Quebec. The replacement DS3 multiplexor is en route, and the ETA is 1830h EDT today. Once received, our engineering teams will proceed with the replacement and testing to restore services as quickly as possible. We appreciate your continued patience and will provide confirmation once service has been fully restored. Sincerely, Iristel NOC

  4. monitoring Jul 09, 2025, 11:07 PM UTC

    Dear Iristel Customers, Greetings, we have been informed that the trouble was fixed by our engineering team. Resolution time: 18:35 EST If you continue to face challenges, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue.

  5. resolved Jul 10, 2025, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025

Halifax, NS -Missing Audio

Detected by Pingoru
Jun 24, 2025, 02:30 PM UTC
Resolved
Jun 24, 2025, 07:28 PM UTC
Duration
4h 57m
Affected: HOSTED PBXNOVA SCOTIA
Timeline · 4 updates
  1. investigating Jun 24, 2025, 02:30 PM UTC

    Dear Iristel Customers, Please be advised that our network encountered connectivity issues in Halifax, Nova Scotia earlier today, resulting in calls with missing audio. Alternate symptoms of the calls include dead air or one-way voice. In some instances, outbound calls had connectivity issue as well. Start Time: Unknown ETR: Unavailable We apologize for the interruption and appreciate your patience. If you have additional questions, please reach out to our support team. Sincerely, Iristel Support

  2. investigating Jun 24, 2025, 02:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 24, 2025, 04:20 PM UTC

    Dear Iristel Customers, The issue has been resolved. If you continue to face challenges connecting to 902 number range, please let Iristel support teams know. We apologize for the interruption and inconvenience and appreciate your patience. Start time - Unknown End time - 12:05 PM EDT Sincerely, Iristel NOC

  4. resolved Jun 24, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →