iPipeline incident

iGO and DocFast - AlphaTrust e-Signature Issue

Resolved after 23 minutes, affecting AlphaTrust - Embedded, on November 11, 2026.

resolved Nov 11, 2026, 08:55 PM UTC

The signing issue in Alpha Trust has been resolved. Users should now be able to successfully progress through and complete the signing process. - The iPipeline Support Team

Started
Nov 11, 2026, 08:32 PM UTC
Resolved
Nov 11, 2026, 08:55 PM UTC
Duration
23m
Detected by Pingoru
Nov 11, 2026, 08:32 PM UTC

Affected components

AlphaTrust - Embedded

Update timeline

  1. investigating Nov 11, 2026, 08:32 PM UTC

    We are currently receiving reports that users are receiving eSignature failures while using the AlphaTrust solution. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team

  2. resolved Nov 11, 2026, 08:55 PM UTC

    The signing issue in Alpha Trust has been resolved. Users should now be able to successfully progress through and complete the signing process. - The iPipeline Support Team

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