Intuitive Shipping Outage History

Intuitive Shipping is up right now

Intuitive Shipping had 10 outages in the last 2 years totaling 855h 8m of downtime — averaging 0.4 incidents per month.

There were 10 Intuitive Shipping outages since July 2, 2025 totaling 855h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.intuitiveshipping.com

Minor May 8, 2026

FedEx (new) Rating Impaired

Detected by Pingoru
May 08, 2026, 01:46 PM UTC
Resolved
May 09, 2026, 02:55 AM UTC
Duration
13h 8m
Affected: Rating
Timeline · 3 updates
  1. identified May 08, 2026, 01:46 PM UTC

    We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

  2. identified May 08, 2026, 08:16 PM UTC

    The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

  3. resolved May 09, 2026, 02:55 AM UTC

    We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.

Read the full incident report →

Minor April 28, 2026

Shopify Webhook Delays

Detected by Pingoru
Apr 28, 2026, 03:55 PM UTC
Resolved
Apr 28, 2026, 10:11 PM UTC
Duration
6h 16m
Affected: Webhooks & Syncing
Timeline · 2 updates
  1. monitoring Apr 28, 2026, 03:55 PM UTC

    We are currently observing an ongoing issue with Shopify affecting webhook processing. As a result, some merchants may experience delays in webhook deliveries. We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution. Please see https://www.shopifystatus.com/ for updates from Shopify.

  2. resolved Apr 28, 2026, 10:11 PM UTC

    Shopify has noted that the incident is resolved.

Read the full incident report →

Minor April 21, 2026

ShipStation Rating Issues

Detected by Pingoru
Apr 21, 2026, 02:30 AM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
16h 5m
Affected: Rating
Timeline · 3 updates
  1. monitoring Apr 20, 2026, 11:40 PM UTC

    ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.

  2. monitoring Apr 21, 2026, 01:24 PM UTC

    ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3

  3. resolved Apr 21, 2026, 08:06 PM UTC

    ShipStation has noted that the incident is resolved.

Read the full incident report →

Minor March 9, 2026

Canada Post Rating Impaired

Detected by Pingoru
Mar 09, 2026, 05:06 PM UTC
Resolved
Mar 09, 2026, 05:18 PM UTC
Duration
12m
Affected: Rating
Timeline · 3 updates
  1. monitoring Mar 09, 2026, 05:06 PM UTC

    Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

  2. monitoring Mar 09, 2026, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 09, 2026, 05:18 PM UTC

    Canada Post has restored their service.

Read the full incident report →

Major February 20, 2026

Shopify is experiencing issues at checkout

Detected by Pingoru
Feb 20, 2026, 04:55 PM UTC
Resolved
Feb 21, 2026, 12:34 PM UTC
Duration
19h 38m
Affected: Rating
Timeline · 4 updates
  1. monitoring Feb 20, 2026, 04:55 PM UTC

    Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m

  2. monitoring Feb 20, 2026, 04:56 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Feb 20, 2026, 05:29 PM UTC

    Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.

  4. resolved Feb 21, 2026, 12:34 PM UTC

    Shopify has resolved the issue.

Read the full incident report →

Major October 1, 2025

Issue Accessing Intuitive Shipping Admin

Detected by Pingoru
Oct 01, 2025, 10:27 AM UTC
Resolved
Oct 01, 2025, 11:21 AM UTC
Duration
54m
Affected: Admin
Timeline · 3 updates
  1. investigating Oct 01, 2025, 10:27 AM UTC

    We are currently experiencing intermittent issues accessing the Intuitive Shipping admin. We are investigating the cause of the issue and will update once we have more information. We apologize for any inconvenience.

  2. monitoring Oct 01, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

ShipStation: USPS Rating Timeouts

Detected by Pingoru
Jul 23, 2025, 05:17 PM UTC
Resolved
Aug 20, 2025, 04:11 PM UTC
Duration
27d 22h
Affected: Rating
Timeline · 5 updates
  1. investigating Jul 23, 2025, 05:16 PM UTC

    ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.

  2. monitoring Jul 23, 2025, 05:17 PM UTC

    We are monitoring the situation.

  3. monitoring Aug 20, 2025, 01:46 PM UTC

    ShipStation is continuing to work on a resolution. We are monitoring the situation.

  4. monitoring Aug 20, 2025, 04:11 PM UTC

    We worked with ShipStation to develop a fix. USPS rates are now returning as expected.

  5. resolved Aug 20, 2025, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Automate Shipping Profiles App Loading Issue

Detected by Pingoru
Jul 22, 2025, 06:22 PM UTC
Resolved
Jul 22, 2025, 06:31 PM UTC
Duration
8m
Affected: Admin
Timeline · 3 updates
  1. investigating Jul 22, 2025, 06:22 PM UTC

    We are aware of an issue affecting the loading of Automate Shipping Profiles. We're currently investigating the issue.

  2. identified Jul 22, 2025, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 22, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2025

ShipStation rating impaired (USPS rates)

Detected by Pingoru
Jul 16, 2025, 02:34 PM UTC
Resolved
Jul 21, 2025, 03:17 PM UTC
Duration
5d
Affected: Rating
Timeline · 2 updates
  1. investigating Jul 16, 2025, 02:34 PM UTC

    ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.

  2. resolved Jul 21, 2025, 03:17 PM UTC

    We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly.

Read the full incident report →

Minor July 2, 2025

Canada Post rating impaired

Detected by Pingoru
Jul 02, 2025, 04:50 PM UTC
Resolved
Jul 02, 2025, 11:56 PM UTC
Duration
7h 6m
Affected: Rating
Timeline · 2 updates
  1. monitoring Jul 02, 2025, 07:50 PM UTC

    Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

  2. resolved Jul 02, 2025, 11:56 PM UTC

    This incident has been resolved by Canada Post.

Read the full incident report →