Intuitive Shipping experienced a minor incident on May 8, 2026 affecting Rating, lasting 13h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 01:46 PM UTC
We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
- identified May 08, 2026, 08:16 PM UTC
The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
- resolved May 09, 2026, 02:55 AM UTC
We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.