Intuitive Shipping experienced a minor incident on July 23, 2025 affecting Rating, lasting 27d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- investigating Jul 23, 2025, 05:16 PM UTC
ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
- monitoring Jul 23, 2025, 05:17 PM UTC
We are monitoring the situation.
- monitoring Aug 20, 2025, 01:46 PM UTC
ShipStation is continuing to work on a resolution. We are monitoring the situation.
- monitoring Aug 20, 2025, 04:11 PM UTC
We worked with ShipStation to develop a fix. USPS rates are now returning as expected.
- resolved Aug 20, 2025, 04:11 PM UTC
This incident has been resolved.