Intuitive Shipping incident

ShipStation rating impaired (USPS rates)

Notice Resolved View vendor source →

Intuitive Shipping experienced a notice incident on July 16, 2025 affecting Rating, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 02:34 PM UTC
Resolved
Jul 21, 2025, 03:17 PM UTC
Duration
5d
Detected by Pingoru
Jul 16, 2025, 02:34 PM UTC

Affected components

Rating

Update timeline

  1. investigating Jul 16, 2025, 02:34 PM UTC

    ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.

  2. resolved Jul 21, 2025, 03:17 PM UTC

    We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly.