Intuitive Shipping incident

ShipStation Rating Issues

Minor Resolved View vendor source →
Started
Apr 21, 2026, 02:30 AM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
16h 5m
Detected by Pingoru
Apr 21, 2026, 02:30 AM UTC

Affected components

Rating

Update timeline

  1. monitoring Apr 20, 2026, 11:40 PM UTC

    ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.

  2. monitoring Apr 21, 2026, 01:24 PM UTC

    ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3

  3. resolved Apr 21, 2026, 08:06 PM UTC

    ShipStation has noted that the incident is resolved.

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