Resolved after 18 hours 55 minutes, affecting Rating, on April 20, 2026.
ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3
Affected components
Rating
Update timeline
- monitoring Apr 20, 2026, 11:40 PM UTC
ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.
- monitoring Apr 21, 2026, 01:24 PM UTC
ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3
- resolved Apr 21, 2026, 08:06 PM UTC
ShipStation has noted that the incident is resolved.
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