Is Intuitive Shipping down?

UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting

We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants. If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting We will continue to monitor the situation as UPS restores full service.

UPS has restored service.

We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.

We are currently observing an ongoing issue with Shopify affecting webhook processing. As a result, some merchants may experience delays in webhook deliveries. We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution. Please see https://www.shopifystatus.com/ for updates from Shopify.

Shopify has noted that the incident is resolved.

ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.

ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3

ShipStation has noted that the incident is resolved.