Intuitive Shipping experienced a minor incident on July 2, 2025 affecting Rating, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- monitoring Jul 02, 2025, 07:50 PM UTC
Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved Jul 02, 2025, 11:56 PM UTC
This incident has been resolved by Canada Post.