Shopify is experiencing issues at checkout

Update timeline

1. monitoring Feb 20, 2026, 04:55 PM UTC

   Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m

2. monitoring Feb 20, 2026, 04:56 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Feb 20, 2026, 05:29 PM UTC

   Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.

4. resolved Feb 21, 2026, 12:34 PM UTC

   Shopify has resolved the issue.