Resolved after 19 hours 38 minutes, affecting Rating, on February 20, 2026.
Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.
Affected components
Update timeline
- monitoring Feb 20, 2026, 04:55 PM UTC
Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m
- monitoring Feb 20, 2026, 04:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 20, 2026, 05:29 PM UTC
Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.
- resolved Feb 21, 2026, 12:34 PM UTC
Shopify has resolved the issue.
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