Resolved after 7 hours 6 minutes, affecting Rating, on July 2, 2025.
Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
Affected components
Update timeline
- monitoring Jul 02, 2025, 07:50 PM UTC
Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved Jul 02, 2025, 11:56 PM UTC
This incident has been resolved by Canada Post.
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