Resolved after 5 days, affecting Rating, on July 16, 2025.
We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly.
Affected components
Update timeline
- investigating Jul 16, 2025, 02:34 PM UTC
ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
- resolved Jul 21, 2025, 03:17 PM UTC
We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly.
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