Resolved after 27 days 22 hours, affecting Rating, on July 23, 2025.
We worked with ShipStation to develop a fix. USPS rates are now returning as expected.
Affected components
Update timeline
- investigating Jul 23, 2025, 05:16 PM UTC
ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
- monitoring Jul 23, 2025, 05:17 PM UTC
We are monitoring the situation.
- monitoring Aug 20, 2025, 01:46 PM UTC
ShipStation is continuing to work on a resolution. We are monitoring the situation.
- monitoring Aug 20, 2025, 04:11 PM UTC
We worked with ShipStation to develop a fix. USPS rates are now returning as expected.
- resolved Aug 20, 2025, 04:11 PM UTC
This incident has been resolved.
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