Intuitive Shipping Outage History
Intuitive Shipping is up right nowPingoru has recorded 50 incidents for Intuitive Shipping: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 25 of 720 (4%) |
| May 2026 | 1 | 13 of 744 (2%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 2 of 514 (0%) |
Incidents, newest first
Minor October 8, 2026 Automate Shipping Profiles admin portal is down 1h 45m Admin
Started Oct 08, 2026, 07:00 PM UTC· resolved Oct 08, 2026, 08:45 PM UTC
- investigating Oct 08, 2026, 07:00 PM UTC
Some users are unable to access their Automate Shipping Profiles app configuration. We are investigating the cause of the issue.
- resolved Oct 08, 2026, 08:45 PM UTC
This incident has been resolved.
Minor August 7, 2026 Canada Post Rating Impaired 7h 15m Rating
Started Aug 07, 2026, 12:47 PM UTC· resolved Aug 07, 2026, 08:02 PM UTC
- investigating Aug 07, 2026, 12:47 PM UTC
Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method
- identified Aug 07, 2026, 01:14 PM UTC
Canada Post has confirmed that they are currently performing maintenance, which is taking longer than expected. They do not have a firm ETA at this time but expect all affected services to be restored by 12:00 p.m. (noon) ET.
- monitoring Aug 07, 2026, 03:56 PM UTC
Canada Post has restored service and rates are now returning for merchants.
- monitoring Aug 07, 2026, 04:42 PM UTC
Canada Post is still experiencing intermittent issues with their rating service. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method
- resolved Aug 07, 2026, 08:02 PM UTC
Canada Post has restored service and rates are now returning for merchants.
Minor June 11, 2026 UPS Rating Impaired 2h 37m Rating
Started Jun 11, 2026, 08:45 PM UTC· resolved Jun 11, 2026, 11:23 PM UTC
- investigating Jun 11, 2026, 08:45 PM UTC
UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting
- monitoring Jun 11, 2026, 09:25 PM UTC
We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants. If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting We will continue to monitor the situation as UPS restores full service.
- resolved Jun 11, 2026, 11:23 PM UTC
UPS has restored service.
Minor May 8, 2026 FedEx (new) Rating Impaired 13h 8m Rating
Started May 08, 2026, 01:46 PM UTC· resolved May 09, 2026, 02:55 AM UTC
- identified May 08, 2026, 01:46 PM UTC
We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
- identified May 08, 2026, 08:16 PM UTC
The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho
- resolved May 09, 2026, 02:55 AM UTC
We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.
Minor April 28, 2026 Shopify Webhook Delays 6h 16m Webhooks & Syncing
Started Apr 28, 2026, 03:55 PM UTC· resolved Apr 28, 2026, 10:11 PM UTC
- monitoring Apr 28, 2026, 03:55 PM UTC
We are currently observing an ongoing issue with Shopify affecting webhook processing. As a result, some merchants may experience delays in webhook deliveries. We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution. Please see https://www.shopifystatus.com/ for updates from Shopify.
- resolved Apr 28, 2026, 10:11 PM UTC
Shopify has noted that the incident is resolved.
Minor April 20, 2026 ShipStation Rating Issues 18h 55m Rating
Started Apr 20, 2026, 11:40 PM UTC· resolved Apr 21, 2026, 06:36 PM UTC
- monitoring Apr 20, 2026, 11:40 PM UTC
ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.
- monitoring Apr 21, 2026, 01:24 PM UTC
ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3
- resolved Apr 21, 2026, 08:06 PM UTC
ShipStation has noted that the incident is resolved.
Major February 20, 2026 Shopify is experiencing issues at checkout 19h 38m Rating
Started Feb 20, 2026, 04:55 PM UTC· resolved Feb 21, 2026, 12:34 PM UTC
- monitoring Feb 20, 2026, 04:55 PM UTC
Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m
- monitoring Feb 20, 2026, 04:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 20, 2026, 05:29 PM UTC
Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.
- resolved Feb 21, 2026, 12:34 PM UTC
Shopify has resolved the issue.
Major October 1, 2025 Issue Accessing Intuitive Shipping Admin 54m Admin
Started Oct 01, 2025, 10:27 AM UTC· resolved Oct 01, 2025, 11:21 AM UTC
- investigating Oct 01, 2025, 10:27 AM UTC
We are currently experiencing intermittent issues accessing the Intuitive Shipping admin. We are investigating the cause of the issue and will update once we have more information. We apologize for any inconvenience.
- monitoring Oct 01, 2025, 10:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2025, 11:21 AM UTC
This incident has been resolved.
Minor July 23, 2025 ShipStation: USPS Rating Timeouts 27d 22h Rating
Started Jul 23, 2025, 05:16 PM UTC· resolved Aug 20, 2025, 04:11 PM UTC
- investigating Jul 23, 2025, 05:16 PM UTC
ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
- monitoring Jul 23, 2025, 05:17 PM UTC
We are monitoring the situation.
- monitoring Aug 20, 2025, 01:46 PM UTC
ShipStation is continuing to work on a resolution. We are monitoring the situation.
- monitoring Aug 20, 2025, 04:11 PM UTC
We worked with ShipStation to develop a fix. USPS rates are now returning as expected.
- resolved Aug 20, 2025, 04:11 PM UTC
This incident has been resolved.
Minor July 22, 2025 Automate Shipping Profiles App Loading Issue 8m Admin
Started Jul 22, 2025, 06:22 PM UTC· resolved Jul 22, 2025, 06:31 PM UTC
- investigating Jul 22, 2025, 06:22 PM UTC
We are aware of an issue affecting the loading of Automate Shipping Profiles. We're currently investigating the issue.
- identified Jul 22, 2025, 06:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 22, 2025, 06:31 PM UTC
This incident has been resolved.
Notice July 16, 2025 ShipStation rating impaired (USPS rates) 5d Rating
Started Jul 16, 2025, 02:34 PM UTC· resolved Jul 21, 2025, 03:17 PM UTC
- investigating Jul 16, 2025, 02:34 PM UTC
ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.
- resolved Jul 21, 2025, 03:17 PM UTC
We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly.
Minor July 2, 2025 Canada Post rating impaired 7h 6m Rating
Started Jul 02, 2025, 04:50 PM UTC· resolved Jul 02, 2025, 11:56 PM UTC
- monitoring Jul 02, 2025, 07:50 PM UTC
Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved Jul 02, 2025, 11:56 PM UTC
This incident has been resolved by Canada Post.
Notice November 20, 2024 ShipStation rating impaired 12m Rating
Started Nov 20, 2024, 08:02 PM UTC· resolved Nov 20, 2024, 08:15 PM UTC
- monitoring Nov 20, 2024, 08:02 PM UTC
We are performing critical maintenance on our system that may affect ShipStation rates. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We expect for service to return to normal shortly.
- resolved Nov 20, 2024, 08:15 PM UTC
Service has now been fully restored.