Instaclustr Outage History

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Instaclustr had 18 outages in the last 2 years totaling 279h 35m of downtime — averaging 0.7 incidents per month.

There were 18 Instaclustr outages since July 9, 2025 totaling 279h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.instaclustr.com

Notice May 13, 2026

Monitoring API Latency and Error Issues

Detected by Pingoru
May 13, 2026, 06:47 AM UTC
Resolved
May 13, 2026, 12:26 PM UTC
Duration
5h 38m
Affected: Monitoring API
Timeline · 2 updates
  1. investigating May 13, 2026, 06:47 AM UTC

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. resolved May 13, 2026, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

AWS US-EAST-1 Operational Issues in a single Availability Zone use1-az4

Detected by Pingoru
May 08, 2026, 01:33 AM UTC
Resolved
May 09, 2026, 05:02 AM UTC
Duration
1d 3h
Affected: AWS ec2-us-east-1
Timeline · 3 updates
  1. identified May 08, 2026, 01:33 AM UTC

    We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. Customers using the AWS availability zone **use1-az4** are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted. We are actively monitoring the situation and will provide additional details as they become available. AWS status is tracked at **https://health.aws.amazon.com/health/status**. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified May 08, 2026, 01:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 09, 2026, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 24, 2026

Provisioning Failures for Cadence and Kafka Connect into a Private Network

Detected by Pingoru
Mar 24, 2026, 01:10 AM UTC
Resolved
Mar 24, 2026, 08:36 AM UTC
Duration
7h 26m
Affected: Management ConsoleCluster Management API
Timeline · 2 updates
  1. identified Mar 24, 2026, 01:10 AM UTC

    We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into a Private Network through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. resolved Mar 24, 2026, 08:36 AM UTC

    A fix for this issue has been deployed.

Read the full incident report →

Minor March 10, 2026

Provisioning failures and high latencies for cluster management operations and monitoring

Detected by Pingoru
Mar 10, 2026, 03:22 AM UTC
Resolved
Mar 10, 2026, 06:53 AM UTC
Duration
3h 30m
Affected: Management ConsoleMonitoring APICluster Management APITerraform Provider
Timeline · 5 updates
  1. investigating Mar 10, 2026, 03:22 AM UTC

    We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. In addition, operations on existing clusters such as replacing nodes and restores aren't functional, and we are investigating elevated latencies with the Monitoring API. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. investigating Mar 10, 2026, 04:54 AM UTC

    We are further seeing elevated latencies and error rates with our Monitoring API and Cluster Management API and additionally seeing issues logging into our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are partially degraded at this time. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  3. identified Mar 10, 2026, 06:04 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 10, 2026, 06:28 AM UTC

    A fix has been implemented and operations such as provisioning clusters, replacing nodes and restores are now functional as-well. The Management Console and Cluster Management API are now fully operational. We are still seeing some elevated latencies with the Monitoring API and have implemented a fix for this. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  5. resolved Mar 10, 2026, 06:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 4, 2026

Provisioning Failures for Cadence and Kafka Connect into existing AWS VPC

Detected by Pingoru
Mar 04, 2026, 12:18 AM UTC
Resolved
Mar 04, 2026, 06:05 AM UTC
Duration
5h 46m
Affected: Management ConsoleCluster Management API
Timeline · 2 updates
  1. identified Mar 04, 2026, 12:18 AM UTC

    We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into an existing VPC through the Cluster Management API and Management Console. Provisioning a Cadence cluster into the same VPC as its linked Cassandra cluster or a Kafka Connect cluster into the same VPC as its linked Kafka cluster will fail. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. resolved Mar 04, 2026, 06:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Provisioning Failures for OpenSearch

Detected by Pingoru
Feb 12, 2026, 01:47 AM UTC
Resolved
Feb 12, 2026, 07:22 AM UTC
Duration
5h 34m
Affected: Management ConsoleCluster Management API
Timeline · 3 updates
  1. investigating Feb 12, 2026, 01:47 AM UTC

    We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Feb 12, 2026, 02:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 12, 2026, 07:22 AM UTC

    A fix has been deployed and the ability to provision OpenSearch clusters has been restored.

Read the full incident report →

Minor January 27, 2026

Elevated Cluster Management API Latency

Detected by Pingoru
Jan 27, 2026, 11:06 PM UTC
Resolved
Jan 28, 2026, 01:03 AM UTC
Duration
1h 56m
Affected: Management ConsoleCluster Management APITerraform Provider
Timeline · 3 updates
  1. investigating Jan 27, 2026, 11:06 PM UTC

    We are currently investigating increased latencies and error rates affecting our Cluster Management API. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. During this time, you may experience slower load times on the Management Console and delayed API responses. Existing cluster operations are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. monitoring Jan 28, 2026, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Delays in making changes to Clickhouse Configurations, Clickhouse Kafka integrations and Kafka Users

Detected by Pingoru
Jan 27, 2026, 09:37 AM UTC
Resolved
Jan 29, 2026, 01:24 AM UTC
Duration
1d 15h
Affected: Cluster Management APITerraform Provider
Timeline · 4 updates
  1. investigating Jan 27, 2026, 09:37 AM UTC

    We are currently experiencing delays with applying configuration and Kafka Integration changes to Clickhouse clusters via Terraform, the Cluster Management API and Management Console. During this time, making configuration changes to Clickhouse clusters may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jan 27, 2026, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2026, 08:56 AM UTC

    We have additionally identified that making changes to Kafka User via Terraform, the Cluster Management API, and the Management Console is also experiencing delays. We have implemented a fix that has significantly reduced the delays experienced when applying configuration and Kafka integration changes to Clickhouse clusters and also reduced the delays when making changes to Kafka Users on Kafka Clusters via Terraform, the Cluster Management API, and the Management Console. We will continue to monitor the results of the fix and provide additional updates as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  4. resolved Jan 29, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026

Delays in cluster Provisioning and Kafka integration API calls

Detected by Pingoru
Jan 23, 2026, 12:19 AM UTC
Resolved
Jan 23, 2026, 03:27 AM UTC
Duration
3h 7m
Affected: Cluster Management API
Timeline · 4 updates
  1. investigating Jan 23, 2026, 12:19 AM UTC

    We are currently experiencing delays with provisioning clusters through the Cluster Management API and Management Console. During this time, cluster provisioning (and other related operations such as adding and removing nodes) may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jan 23, 2026, 01:18 AM UTC

    We are still experiencing delays with provisioning clusters through the Cluster Management API and Management Console and we have also identified API causing delays when adding/deleting Kafka Integrations. As a result these API's may take longer than usual. Due to this Customer-initiated resize via the console and API have been temporarily disabled. If you require a resize of your cluster, please contact our support team. We have identified the cause and our team is working on resolving this problem. We apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  3. monitoring Jan 23, 2026, 02:17 AM UTC

    A fix has been implemented and we are monitoring the results. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  4. resolved Jan 23, 2026, 03:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Microsoft Social SSO Login Unavailable for Management Console

Detected by Pingoru
Jan 09, 2026, 12:48 AM UTC
Resolved
Jan 09, 2026, 04:56 AM UTC
Duration
4h 8m
Affected: Management Console
Timeline · 2 updates
  1. identified Jan 09, 2026, 12:48 AM UTC

    We are currently fixing the unavailability of Microsoft Social SSO login for our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Other login methods for Management Console are still working. The Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. resolved Jan 09, 2026, 04:56 AM UTC

    Microsoft Social SSO login for Management Console has been fixed and customers can use the Sign in with Microsoft option again.

Read the full incident report →

Minor December 23, 2025

Delayed aggregated metrics on Monitoring API

Detected by Pingoru
Dec 23, 2025, 09:40 PM UTC
Resolved
Dec 24, 2025, 11:27 PM UTC
Duration
1d 1h
Affected: Management ConsoleMonitoring API
Timeline · 5 updates
  1. investigating Dec 23, 2025, 09:40 PM UTC

    We are currently investigating some delayed aggregated metrics on our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. This issue means that the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are not working. Realtime metrics, and viewing metrics over a longer duration still works. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. monitoring Dec 23, 2025, 11:01 PM UTC

    We've identified the issue and have implemented a fix. We have monitored a decrease in the delay for these aggregated metrics. We will continue to monitor the issue while the backlog of metrics are processed.

  3. monitoring Dec 24, 2025, 04:04 AM UTC

    We have monitored a further decrease in the delay for these aggregated metrics. We will continue to monitor the issue while more of the backlog of metrics are processed. As a result the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are now showing a limited set of metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  4. monitoring Dec 24, 2025, 10:35 AM UTC

    We have monitored an even further decrease in the delay for these aggregated metrics. Most of the backlog of metrics have been processed. As a result the "last 3 hours" view for metrics on the console (and the monitoring API) may not show some metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  5. resolved Dec 24, 2025, 11:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2025

Kafka Cluster Certificate Download Disruption

Detected by Pingoru
Oct 08, 2025, 05:27 PM UTC
Resolved
Oct 08, 2025, 07:48 PM UTC
Duration
2h 20m
Affected: Management ConsoleCluster Management API
Timeline · 5 updates
  1. investigating Oct 08, 2025, 05:27 PM UTC

    We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads. Other application clusters remain unaffected by this issue Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Oct 08, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Oct 08, 2025, 07:25 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 08, 2025, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 08, 2025, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2025

Issues with the Instaclustr Terraform provider

Detected by Pingoru
Sep 15, 2025, 07:50 PM UTC
Resolved
Sep 15, 2025, 11:51 PM UTC
Duration
4h
Affected: Terraform Provider
Timeline · 4 updates
  1. investigating Sep 15, 2025, 07:50 PM UTC

    We are currently investigating issues managing resources using the Instaclustr Terraform provider. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Sep 15, 2025, 08:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2025, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2025, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2025

Service Disruptions for Management Console and APIs

Detected by Pingoru
Sep 15, 2025, 08:41 AM UTC
Resolved
Sep 15, 2025, 09:46 AM UTC
Duration
1h 4m
Affected: Management ConsoleCluster Management API
Timeline · 6 updates
  1. investigating Sep 15, 2025, 08:41 AM UTC

    We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Sep 15, 2025, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2025, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 15, 2025, 09:19 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 15, 2025, 09:23 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 15, 2025, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Postgres application logs not displayed in Console

Detected by Pingoru
Aug 20, 2025, 03:37 AM UTC
Resolved
Aug 25, 2025, 05:01 AM UTC
Duration
5d 1h
Affected: Management Console
Timeline · 3 updates
  1. identified Aug 20, 2025, 03:37 AM UTC

    We are aware of an issue with Postgres application logs that is preventing them from appearing in the console. Our security audit logging remains operational and is monitored by our security operations team. We are currently working on the fix. No other cluster types are affected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email

  2. identified Aug 20, 2025, 04:23 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 25, 2025, 05:01 AM UTC

    This incident has been resolved

Read the full incident report →

Notice July 22, 2025

Azure Intermittent Provisioning Issues

Detected by Pingoru
Jul 22, 2025, 12:34 AM UTC
Resolved
Jul 22, 2025, 05:42 AM UTC
Duration
5h 8m
Timeline · 4 updates
  1. identified Jul 22, 2025, 12:34 AM UTC

    We are currently experiencing intermittent provisioning issues in Azure. Requests to provision new clusters or nodes in Azure may fail. Existing, running clusters and nodes are unaffected. We are actively monitoring the situation and will provide additional details as they become available. If you observe Azure cluster provisioning requests failing, please retry your request. If the problem still occurs, reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jul 22, 2025, 12:44 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 22, 2025, 12:49 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 22, 2025, 05:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2025

Service Disruptions for APIs

Detected by Pingoru
Jul 09, 2025, 02:35 AM UTC
Resolved
Jul 09, 2025, 03:09 AM UTC
Duration
34m
Affected: Monitoring APICluster Management APIPrometheus API
Timeline · 4 updates
  1. investigating Jul 09, 2025, 02:35 AM UTC

    We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jul 09, 2025, 02:41 AM UTC

    We have identified the issue causing elevated error rates. We're currently investigating a fix for this issue.

  3. monitoring Jul 09, 2025, 02:53 AM UTC

    We've rolled out a fix for this issue, and we are currently monitoring the recovery.

  4. resolved Jul 09, 2025, 03:09 AM UTC

    This incident has been resolved.

Read the full incident report →